Adobe · 14 hours ago
Technical Consultant – Adobe Delivery Team, Customer Journey Practice
San Jose
Full-time
Onsite
Senior Level
$109K/yr - $196K/yrAdobe is committed to changing the world through digital experiences, empowering individuals and brands alike. The Customer Journeys Technical Consultant leads complex marketing technology implementations, focusing on Adobe Customer Journey solutions to enhance customer engagement and drive marketing performance.
Artificial Intelligence (AI)ConsultingEnterprise SoftwareGraphic DesignImage RecognitionPhoto EditingSaaSSoftwareUX DesignWeb Design
Responsibilities
Lead and implement marketing automation and customer journey solutions across B2C and B2B customers, leveraging hands‑on experience with marketing technologies to deliver Adobe Customer Journeys technology—including Adobe Journey Optimizer (AJO), Marketo, Adobe Campaign, Adobe Target, and broader Adobe Experience Cloud
Drive marketing personalization, experimentation, and optimization strategies that improve customer engagement, increase conversion, and enhance overall marketing performance
Act as a strong partner to Product and Engineering, by providing structured platform feedback, advocating for customer needs, and supporting ongoing product development and roadmap evolution
Bring deep industry knowledge and consulting expertise to guide clients through best practices, challenge assumptions, and deliver proactive, prescriptive recommendations that shape their marketing and customer experience strategies
Collaborate with cross‑functional teams to translate business requirements into scalable technical solutions, ensuring alignment across strategy, design, data, and platform execution
Partner closely with project and engagement leadership on executive readouts, escalation management, and proactive risk identification and mitigation
Support the creation of delivery frameworks, accelerators, and repeatable processes that improve efficiency, consistency, and customer outcomes
Utilize proprietary Adobe AI technologies to deliver an improved and high-quality customer experience
Translate customer needs into technical solutions based on a balance of architecture standards and plans, total cost of ownership and feasibility
Collaborate with Adobe’s sales and internal teams to grow accounts, ideate solutions and address evolving customer needs
Provide mentorship and technical leadership to team members, fostering knowledge sharing and capability growth across the team
Produce high‑quality, unit‑tested deliverables and participate in peer testing, including analyzing functional and technical documentation to create test plans, test cases, and test scripts
Qualification
Required
Lead and implement marketing automation and customer journey solutions across B2C and B2B customers, leveraging hands‑on experience with marketing technologies to deliver Adobe Customer Journeys technology—including Adobe Journey Optimizer (AJO), Marketo, Adobe Campaign, Adobe Target, and broader Adobe Experience Cloud
Drive marketing personalization, experimentation, and optimization strategies that improve customer engagement, increase conversion, and enhance overall marketing performance
Act as a strong partner to Product and Engineering, by providing structured platform feedback, advocating for customer needs, and supporting ongoing product development and roadmap evolution
Bring deep industry knowledge and consulting expertise to guide clients through best practices, challenge assumptions, and deliver proactive, prescriptive recommendations that shape their marketing and customer experience strategies
Collaborate with cross‑functional teams to translate business requirements into scalable technical solutions, ensuring alignment across strategy, design, data, and platform execution
Partner closely with project and engagement leadership on executive readouts, escalation management, and proactive risk identification and mitigation
Support the creation of delivery frameworks, accelerators, and repeatable processes that improve efficiency, consistency, and customer outcomes
Utilize proprietary Adobe AI technologies to deliver an improved and high-quality customer experience
Translate customer needs into technical solutions based on a balance of architecture standards and plans, total cost of ownership and feasibility
Collaborate with Adobe's sales and internal teams to grow accounts, ideate solutions and address evolving customer needs
Provide mentorship and technical leadership to team members, fostering knowledge sharing and capability growth across the team
Produce high‑quality, unit‑tested deliverables and participate in peer testing, including analyzing functional and technical documentation to create test plans, test cases, and test scripts
Hands-on expertise with B2C and B2B marketing technologies such as: Adobe Journey Optimizer (AJO), Marketo, Adobe Campaign, Adobe Target, Responsys, Salesforce Marketing Cloud, Cheetah Mail, Braze, HubSpot, and other enterprise marketing platforms; Adobe solutions preferred but not required
Strong understanding of marketing personalization, segmentation, experimentation frameworks (A/B, multivariate), and data‑driven optimization strategies
Knowledge of the digital marketing ecosystem and the tools, technologies and strategies that support it including CDP, DMP, Paid Media, identity management, marketing automation, data collection & privacy laws
Proficiency in HTML, SQL, scripting, data modeling concepts, campaign logic, and workflow orchestration
Experience working with and setting up API connections and comfortable using Postman, PostBuster or similar tools
Ability to translate business goals and requirements into scalable marketing architectures, data structures, and measurable KPIs
Produce clear, well-communicated, complete designs for product features or sub-systems
Strong consulting skillset, including the ability to deliver industry insights, apply a proactive and prescriptive approach, and confidently engage with executive‑level stakeholders
Excellent communication, problem‑solving, and cross-functional collaboration skills, with the ability to navigate ambiguity and drive clear outcomes
Experience partnering with Product and Engineering teams to inform roadmap planning, identify enhancements, and support go‑to‑market strategy
Ability to learn on the fly and stay on top of a rapidly changing technology landscape that is heavily influenced by advancements in AI
Preferred
Experience leading multi‑workstream marketing technology or customer experience programs
Background in customer journey design, lifecycle marketing, or marketing analytics
Certifications in Adobe Experience Cloud applications or similar platforms
Benefits
Short-term incentives are in the form of the Annual Incentive Plan (AIP)
Certain roles may be eligible for long-term incentives in the form of a new hire equity award
Company
Adobe
Adobe is a software company that provides its users with digital marketing and media solutions.
Founded in 1982
10001+ employees
H1B Sponsorship
Adobe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1160)
2024 (1217)
2023 (750)
2022 (878)
2021 (742)
2020 (477)
Funding
Current Stage
Public CompanyTotal Funding
$2.5MKey Investors
Apple
1986-08-20IPO
1984-10-01Series Unknown· $2.5M
Leadership Team
Shantanu Narayen
CEO
Dan Durn
Chief Financial Officer
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