Dialpad Japan · 17 hours ago
Billing Team Lead
San Ramon, CA
Full-time
Onsite
Mid, Senior Level
$88K/yr - $111K/yr
5+ years expDialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. As the Billing Team Lead, you will improve contract reviews and billing operations, manage day-to-day processes, and collaborate with various departments to drive efficiency and customer satisfaction.
Telecommunications
Responsibilities
Support the Senior Manager, Billing and Order Management, in overseeing the billing operation, including the contract/sales order review process, ensuring subscriptions are set up accurately in NetSuite for timely and accurate billing for all customers, including new bookings, renewals, usage-based billing, and ad-hoc charges
Collaborate with the Deal Desk, Orders, Sales, FP&A, IT, and Customer Success teams to streamline Order-to-Cash (OTC) processes, improve operational efficiency, and resolve cross-functional issues
Analyze and evaluate existing contract review processes under the guidance of the Senior Manager to identify areas for improvement, streamline workflows, and implement best practices for SOX controls
Perform reconciliation for AR-related general ledger accounts to ensure data integrity against supporting documents and resolve any discrepancies
Develop a deep understanding of the proprietary billing system (CSR) and identify process gaps between CSR and NetSuite to prevent billing discrepancies
Conduct monthly billing flux analysis to identify and explain significant fluctuations compared to prior periods and ensure billing completeness
Support and streamline the end-to-end billing cycle to ensure 100% adherence to month-end closing schedules, consistently meeting or exceeding corporate financial reporting deadlines
Review SFDC Closed Won report on a weekly basis to ensure billing is captured and recorded on time
Lead the pre-invoice lifecycle by meticulously auditing client contracts and investigating billing discrepancies to ensure invoices are accurate, compliant, and fully reconciled before distribution
Maintain a strong understanding of SaaS billing models, including subscription, usage-based, and hybrid models
Support the migration of customers from legacy NetSuite billing to SuiteBilling by ensuring subscription records are set up accurately
Serve as a point of escalation for the Senior Manager to resolve complex contracts and order processing issues
Create and maintain detailed process documentation to ensure consistency, compliance, and transparency across the billing team and external partners
Facilitate external audit requests and SOX control walkthroughs as required
Provide rapid resolution for billing-related Zendesk tickets
Partner with the collections team by providing relevant billing data to assist with quarterly collection forecasts
Lead and/or participate in projects and other ad hoc tasks related to order-to-cash processes and reporting as needed
This role will support the Sr. Manager, Billing and NetSuite Order Management, in leading the NetSuite order management function and the billing team in the Philippines
Qualification
Required
Bachelor's degree in finance, accounting, or a related field
5+ years of experience in order management, billing operations, and process improvement
Proficient with NetSuite and billing software (SuiteBilling) and CRM tools (Salesforce), with a demonstrated ability to implement and optimize new systems
Excellent communication skills, with the ability to collaborate cross-functionally and resolve customer issues efficiently
A good command of GSuite and Microsoft Excel skills
Strong analytical skills, attention to detail, exceptional organization and time management skills, and the ability to work autonomously
Preferred
Experience with ASC 606 and revenue recognition is a plus
Benefits
Competitive benefits and perks
Robust training program
Company
Dialpad Japan
“Smart Call” でコミュニケーションは次の時代へ Dialpad はピュアクラウド型のビジネス電話システム “Dialpad” を提供しています。音声・ビデオ通話、メッセージや各種ビジネスツールとの連携、通話分析で、ビジネスコミュニケーションをより豊かなものにします。デバイスを選ばず、いつでもどこからでも仕事に取り組めます。 真にイノベーションとコラボレーションを兼ね備えた企業カルチャーを創りあげる唯一の方法は、クラウドを使った電話システムを導入することです。Dialpadは、世界で最も先進的な企業向けのクラウド型電話システムです。 1.ピュアクラウドPBXで導入までの工数と時間をカット 2.PBXのランニングコストも余分な社用携帯のコストも丸ごとカット 3.ユーザー目線で開発された使いやすいインターフェース 4.圧倒的に簡単な設定と管理 5.これまでほぼ変わらなかった電話の在り方を変える時代 〜 Becase it’s 2020！
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase