Nationwide · 11 hours ago
Sr Consultant, User Experience (UX Research Lead)
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expNationwide is a Fortune 100 company with nearly $70 billion in annual sales, focused on delivering extraordinary care to its customers. They are seeking a seasoned User Experience (UX) Research Lead to engage with customers, identify unmet needs, and translate insights into product strategy while collaborating with cross-functional teams.
BankingFinancial ServicesInsuranceLife Insurance
No H1B
Responsibilities
Consults and collaborates with stakeholders, product managers, technologists, UX peers and others across the company to provide strategic, creative and technical direction
Advocates for empathetic, human-centered design. Helps mitigate risk by pursuing work based on insights and an understanding of our users
Problem solves, thinks big, influences, and explores divergent ideas while understanding how to converge and build iteratively towards the best solution
Designs and recommends innovative multi-platform solutions that balance customer needs with business viability and technical feasibility
Participates in and facilitates idea-generating sessions evaluating those ideas with regards to technical feasibility, business viability and human desirability
Able to think strategically and connect your work to a larger picture. Helps everyone consider the end-to-end experience and connect the dots
Mentors and guides the team in their craft and profession to continually uplift the quality of our work
Perceive rapid advancements in technology and how customers expect to interact with our company
Qualification
Required
Undergraduate degree in UX, human-computer interaction, psychology, graphic design, information science, communications or related field preferred
Typically, eight or more years professionally practicing some aspect of human-centered design
Excellent verbal and written communication skills
Comfortable speaking publicly to large groups and explaining design rationale to other parts of the business
Able to leverage data to make informed design decisions
Ability to navigate multiple partner groups, tell compelling narratives and influence others
Owns work with minimal oversight
Very independent and self-motivated
Can provide leadership for all aspects of the design process, as well as areas outside field of expertise
Clear user experience design focus; proven familiarity with emerging technologies and the ability to integrate new technologies to user experience designs
Strong interpersonal skills; ability to work effectively independently and in partnership with cross-functional teams
Proven project management skills; ability to perform well on multiple concurrent projects and meet timelines
Strong research, analytical, and troubleshooting skills
Acts as a source of expertise for direction, mentoring and guidance for less experienced team members
Works with development team to resolve technically complex issues requiring alignment across multiple business partners and subject areas
Understand and make progress toward the company's consumer performance indicator (CPI) and key performance indicator (KPI) goals
Benefits
Medical/dental/vision
Life insurance
Short and long term disability coverage
Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
Nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
Company-paid pension plan
Business casual attire
Company
Nationwide
Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jim Grafmeyer
VP, Chief Enterprise Architect
Tony Fenton
Vice President Commercial Lines Underwriting & Product - Commercial, E&S and Specialty
Recent News
2025-11-24
2025-10-20
2025-09-27
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