Technology Support III jobs in United States
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Chase · 2 weeks ago

Technology Support III

position880 Powder Mill Rd, Wilmington, DE, 19803, US
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

Chase is one of the oldest financial institutions, offering innovative financial solutions. As a Technology Support III team member, you will ensure the operational stability and performance of production application flows while troubleshooting and resolving service interruptions to enhance user experience.

BankingFinancial Services

Responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Qualification

Troubleshooting IT servicesLarge-scale technology knowledgeObservability tools experienceITIL framework knowledgeProgramming languages experiencePublic cloud understanding

Required

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience in observability and monitoring tools and techniques
Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred

Experience with one or more general purpose programming languages and/or automation scripting
Working understanding of public cloud

Benefits

Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

Company

Chase

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Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
dateFounded in 2000
location
New York, New York, USA
people-size10001+ employees
web-link
https://www.chase.com/

Funding

Current Stage
Late Stage

Leadership Team

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Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
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Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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