Lead Spa Receptionist – Aria jobs in United States
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MGM Resorts International · 17 hours ago

Lead Spa Receptionist – Aria

MGM Resorts International is a leading company in the entertainment industry, and they are seeking a Lead Spa Receptionist at Aria. The role involves creating a welcoming check-in experience for guests while maintaining high standards of service and professionalism.

GamblingHospitalityResorts

Responsibilities

Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment
Proactively seek to provide refined luxury service ensuring guest satisfaction
Meet the demands of a fast‐paced environment by using good judgment and the ability to multi‐task
Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance
Monitor the Call Center and Reception Desk for cleanliness and re‐organize as needed
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
Identify and report defects throughout the Spa and Salon; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations

Qualification

Guest service experienceSpa experienceMulti-taskingTeamworkAttention to detail

Required

Prior relevant experience in guest service or spa experience is preferred
High School Diploma or GED
Must be 21 years of age or older

Benefits

Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Company

MGM Resorts International

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MGM Resorts International is a hospitality firm that operates casinos, restaurants, and recreational resorts.

Funding

Current Stage
Public Company
Total Funding
$3.6B
Key Investors
IAC
2024-09-03Post Ipo Debt· $850M
2024-03-25Post Ipo Debt· $750M
2020-08-10Post Ipo Equity· $1B

Leadership Team

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William Hornbuckle
Chief Executive Officer and President
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Mark Strawn
Chief Financial Officer - Midwest Group
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Company data provided by crunchbase