McGraw Hill · 22 hours ago
Inside Customer Success Representative
United States
Full-time
Remote
Entry Level
$55K/yr - $65K/yr
1+ years expMcGraw Hill is a leading education company that provides powerful platforms and personalized course materials to support students in their academic journeys. They are seeking an Inside Customer Success Representative to build relationships with educators and learners, ensuring product adoption and customer satisfaction throughout their lifecycle.
E-LearningEdTechEducationPublishing
Responsibilities
Develop and maintain an in-depth understanding of McGraw Hill Higher Education's digital products (Connect, SIMnet, GO!, Sharpen) and their integration with Learning Management Systems to support faculty and students effectively
Share best practices and apply fundamental concepts of learning science and instructional design to enhance customer outcomes
Utilize Salesforce and Gainsight daily to manage customer pipelines, track progress, measure pipeline velocity, and monitor customer engagements
Collaborate with Sales and Customer Success team members to assess customer needs, create implementation plans, and leverage McGraw Hill's resources to retain customers and drive new business opportunities
Oversee implementation processes for new and returning customers, ensuring they are positioned to achieve improved outcomes and enjoy an exceptional experience
Conduct one-on-one and group meetings via Zoom to provide consultative guidance, training, and tailored support based on customer goals
Respond promptly to customer inquiries and follow up on meetings to ensure seamless implementation of digital products
Troubleshoot and resolve customer issues by researching solutions and collaborating with implementation consultants, sales partners, product teams, and technical support staff
Actively participate in team meetings, strategy calls, and professional development exercises to continuously improve your skills and contribute to team success
Provide valuable customer feedback and innovative ideas to inform the ongoing evolution of McGraw Hill Higher Education's products and services
Qualification
Required
Bachelor's degree required
1-2 years of experience in customer success or a similar role related to software implementation (higher education experience preferred but not required)
Exceptional communication and presentation skills to effectively train and support customers with varying levels of technical confidence and expertise
Proven ability to excel in a remote work environment, demonstrating strong communication, organization, and attention to detail
A positive attitude, purpose-driven spirit, and a growth mindset for embracing challenges and driving success
Preferred
Instructional design, teaching, or coaching experience is a plus, especially in roles requiring customer guidance and support
Experience using Salesforce and Gainsight is preferred
Benefits
Full range of medical and/or other benefits
Company
McGraw Hill
We are a leading global education company that partners with millions of educators, learners and professionals around the world.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-07-24IPO
2021-09-30Private Equity
2021-06-15Acquired
Leadership Team
Lloyd G. Waterhouse
CEO & President
Simon Allen
President & CEO
Recent News
2026-01-13
MarketScreener
2026-01-06
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