Revecore · 21 hours ago
Application Support Specialist
United States
Full-time
Remote
Mid Level
3+ years expRevecore is a specialized claims management company that has been serving healthcare providers for over 25 years. They are seeking a service-oriented Application Support Specialist to assist internal employees with access to hospital systems and troubleshoot application-related issues.
AnalyticsManagement ConsultingMedical
Responsibilities
Serve as the primary point of contact for internal users requiring access to hospital and clinical systems, including new user setup, account modifications, and deactivation
Manage password resets, authentication issues, and access requests in accordance with hospital policies, security standards, and HIPAA requirements
Troubleshoot and resolve user-reported issues related to hospital applications and systems; escalate complex or critical issues to hospital IT teams or internal teams as appropriate
Coordinate with hospital customers to facilitate access requests, issue resolution, and system updates while maintaining strong professional relationships
Log, track, and manage support tickets through the IT ticket management system, ensuring timely resolution and adherence to service-level expectations
Communicate status updates, resolutions, and next steps clearly to users and stakeholders
Identify recurring issues or process gaps and recommend improvements to enhance user experience, efficiency, and system reliability
Assist with testing, onboarding, and rollout of new hospital systems, applications, or access processes
Develop and maintain clear documentation, procedures, and user guides related to hospital system access and support processes
Provide guidance and basic training to internal users on proper use of hospital systems and access procedures
Ensure all activities comply with organizational policies, security standards, and regulatory requirements related to PHI and HIPAA
Qualification
Required
Experience in IT support, application support, or access management, preferably in a healthcare or hospital environment
Strong understanding of user account provisioning, access control, and troubleshooting workflows
Familiarity with HIPAA, PHI handling, and security best practices
Excellent customer service, communication, and documentation skills
Ability to work effectively with both technical and non-technical users
Strong organizational skills with the ability to manage multiple requests and priorities
High School diploma or equivalent required
3 or more years of professional experience required
2-3 years of customer service experience required
Preferred
Experience supporting clinical or hospital systems (e.g., EHR/EMR platforms)
Prior experience working directly with hospital IT teams or external customers
Familiarity with ITSM tools (e.g., ServiceDesk Plus, Jira, Freshservice)
Experience with VPN Clients, Citrix Workspace, and VMware Horizon
Associates degree or equivalent certificate in IT field preferred
1-2 years of Information Technology (IT) experience preferred
1-2 years of Healthcare Implementations or software (HIS) experience preferred
Company
Revecore
Revecore provides revenue optimization and root-cause analysis.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-04-06Acquired
Leadership Team
Chad Powers
Chief Legal Officer
Michael Ford
Chief Revenue Officer
Recent News
2023-12-26
2022-08-03
2022-04-08
Company data provided by crunchbase