Advanced TeleMed Services · 18 hours ago
Radiology Account Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years expAdvanced TeleMed Services is seeking a highly organized and client-focused Radiology Operations & Account Manager to support and grow their teleradiology services. The role involves managing day-to-day radiology operations and serving as the primary contact for assigned client accounts, ensuring excellent service delivery and operational efficiency.
CRMHealth CareInformation TechnologyPsychologyTelehealth
Responsibilities
Serve as the primary contact for assigned healthcare facility accounts (hospitals, imaging centers, clinics)
Build strong client relationships through responsiveness, professionalism, and proactive support
Coordinate client onboarding, training, and ongoing support for tele-radiology workflows
Conduct routine check-ins with clients to review service performance, address concerns, and identify opportunities for improvement
Manage escalations and ensure timely resolution of service issues
Track client satisfaction and ensure high retention through excellent service delivery
Track, manage and lead sales for inbound leads
Oversee daily operational workflows for radiology case intake, assignment, reporting, and delivery
Ensure proper coverage and resource allocation (radiologists, support staff, schedulers) based on volume and client requirements
Monitor operational KPIs such as turnaround time (TAT), volume trends, service-level compliance, and case backlog
Coordinate with radiologists and operations team to optimize schedules and ensure coverage for peak times and urgent cases
Identify bottlenecks and implement workflow improvements to enhance efficiency and quality
Support operational documentation, SOP creation, and continuous improvement initiatives
Coordinate staffing resources and case distribution to meet turnaround time and service expectations
Ensure appropriate utilization of radiologists and support resources
Assist in recruitment coordination, onboarding, and training processes for operational staff and radiologists (as needed)
Collaborate with leadership on scheduling strategies and operational planning
Support quality initiatives related to radiology reporting workflows and client service delivery
Ensure operational processes align with HIPAA and other applicable healthcare regulations
Assist with incident reporting, documentation, and corrective action plans
Qualification
Required
Bachelor's degree preferred (Healthcare Administration, Business, or related field)
2+ years of experience in healthcare operations, radiology operations, client success, or account management
Strong customer service mindset with the ability to manage multiple client accounts
Excellent organizational skills and ability to manage competing priorities in a high-volume environment
Experience coordinating teams/resources (scheduling, dispatching, staffing, workflow management)
Strong communication skills (phone, email, video conferencing) with professional presence
Proficiency in Microsoft Office / Google Workspace; experience with radiology systems a plus
Preferred
Experience in teleradiology, radiology operations, PACS/RIS workflows
Familiarity with radiology turnaround time management and case assignment processes
Experience working with hospitals or imaging centers
Understanding of credentialing, licensing, or clinical operations support (a plus)
Benefits
PTO and paid holidays
Growth opportunity in a fast-growing telemedicine organization
Remote work
Company
Advanced TeleMed Services
Advanced Telemed Services provides teleradiology solutions which are designed to meet your critical radiology requirements.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase