Finch Turf Inc. · 23 hours ago
Service Manager
Avon, Massachusetts
Full-time
Onsite
Mid Level
$62K/yr - $96K/yr
3+ years expFinch Turf Inc. is seeking a Service Manager to lead their Service Department in Avon, MA. The role involves developing and enforcing effective processes to ensure customer satisfaction, managing departmental goals and budgets, and overseeing employee development and operations.
Machinery
Responsibilities
Develops, communicates, enforces, and monitors effective Service Department(s) processes to ensure internal and external customer satisfaction
Creates annual Service Department(s) goals and budget, in alignment with the organization’s financial and operational objectives
Develops and executes Service Department(s) marketing plan and monitors monthly to ensure achievement of departmental goals
Coordinates customer clinics, field days, and related promotional events with Sales and Marketing teams
Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
Schedules and assigns jobs and work areas to employees in the Service Department(s) according to their skills and knowledge
Creates, assigns, and reviews work orders for completeness and accuracy prior to customer billing
Reviews work orders for completeness and accuracy prior to customer billing
Ensures all departmental tools, equipment, and vehicles are in good, safe working order
Manages recruiting, staffing and employee development activities for employees reporting to this position
Work with Technical Hotline team to assign Road Tech work orders to appropriate technicians
Work with sales team and customers to schedule delivery driver(s) pickups and deliveries
Qualification
Required
Self-motivated and willing to learn
Takes pride in their work
Adaptable to changing priorities
Good work ethic and positive attitude
Good communication skills
High level of integrity
Basic understanding of financial principles relative to Service Department operations
Proficient with computer applications
Familiar with John Deere and/or competitive products
Ability to analyze and interpret internal reports
Ability to work extended hours
Ability to successfully complete a pre-employment background investigation and drug test
Bachelor's degree in business management and/or a minimum of three plus (3)+ years' experience in Service Department operations
Periodically sit at desk and/or walk around facility for oversight of operations
Assist with loading and unloading trucks
Ability to lift items weighing up to 50-75 lbs
Preferred
Forklift experience
Company
Finch Turf Inc.
John Deere's exclusive Golf Course & Sports Turf equipment distributor serving the Mid Atlantic and New England. "Trusted by the Best" in 13 states.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ryan Warner, CPA
Chief Financial Officer
Company data provided by crunchbase