Customer Support Representative jobs in United States
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Dockwa · 1 day ago

Customer Support Representative

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$55K/yr - $55K/yr
date1+ years exp

Dockwa is on a mission to modernize the marine industry by providing impactful technology solutions. As a Customer Support Representative, you will deliver frontline support to boater and marina customers, enhancing their engagement with the software and ensuring a positive customer experience.

MobileMobile PaymentsReservationsSoftwareWeb Development

Responsibilities

Operate our helpdesk, providing front-line support via phone, email, and live chat channels
Answer how-to questions and help customers navigate a variety of tools within our software
Diagnose software issues and engage with our product and engineering teams to resolve
Help build and influence the operations of a growing Support Team in a developing start-up environment
Identify issues and opportunities with marinas in our marketplace and work with account owners to help deepen customer engagement with our software
Communicate thoughtful, customized solutions that help customers resolve their problems
Review customer feedback and help build actionable reports for our business based on customer conversations
Build relationships and trust with our customers (boaters and marinas) through being responsive, respectful, and receptive to their requests
Flex to work a semi-variable schedule that allows us to meet customer demand, including working some weekends and being on-call for some holidays

Qualification

Customer service experienceTechnical aptitudeCommunication skillsProblem-solving skillsMarine industry familiarityPOS hardware troubleshooting

Required

BA/BS degree or equivalent work experience
1 year of experience in customer service or support
Strong written and verbal communication skills
Ability to stay organized and manage multiple tasks efficiently
Technical aptitude and interest in learning software applications

Preferred

Experience troubleshooting POS hardware (not required but a plus)
Familiarity with the marine industry (not required but a plus)

Benefits

Equity
A comprehensive benefits plan
A company performance bonus

Company

Dockwa

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Dockwa is a unified marina reservation platform that connects boaters and 
marinas for all of their reservation needs. It is a sub-organization of The Wanderlust Group.
dateFounded in 2014
location
Newport, Rhode Island, USA
people-size11-50 employees
web-link
https://thewanderlustgroup.com

Funding

Current Stage
Early Stage
Total Funding
$8.5M
2018-10-02Series A· $2.4M
2017-07-17Series Unknown· $3M
2016-07-06Seed· $2M

Leadership Team

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Mike Melillo
Chief Executive Officer
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Company data provided by crunchbase