Kelly · 14 hours ago
Customer Service Represenative III
United States
Full-time
Remote
Mid Level
$26/hr - $26/hr
3+ years expKelly is a staffing company dedicated to connecting individuals with job opportunities that fit their lifestyle. They are seeking a Customer Service Representative III to manage end-to-end order processes, maintain customer records, and provide ongoing support while resolving billing issues and coordinating with internal teams.
OutsourcingProfessional Services
Responsibilities
The role is responsible for end-to-end order management, including processing product and service orders, maintaining accurate customer and contract records, preparing and verifying price quotes, and coordinating order documentation and status with internal teams
It also handles customer billing and accounts receivable by resolving billing issues, disputes, credits, and payment terms while clearly communicating with customers
In addition, the position provides ongoing sales and customer support by supplying pricing, availability, formal quotes, post-sale assistance, and backup coverage across teams as needed
Qualification
Required
Heavy email-based customer support experience
Strong customer-facing communication skills
Experience resolving AR disputes, credits, and understanding payment terms
Advanced Excel skills; frequent usage expected
Stable work history with clear career progression
Strong attention to detail and work ethic
Ability to work independently with minimal supervision
Experience collaborating with internal teams and external clients
Bachelor's degree or 3+ years of relevant experience
Experience with CRM tools, ERP systems, or pricing/quote configuration tools
Proficiency in Microsoft Word, Excel, Outlook, and Access
Strong organizational skills with the ability to manage multiple priorities
Solid problem-solving skills and initiative
Preferred
SAP experience preferred (SAP HANA 4 a plus)
AS/400 experience preferred
Benefits
Medical
Dental
Vision
Telemedicine
Term life
Whole life
Accident insurance
Critical illness
A legal plan
Short-term disability
Retirement savings plan
Service bonus
Holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
10001+ employees
H1B Sponsorship
Kelly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (85)
2024 (76)
2023 (59)
2022 (74)
2021 (81)
2020 (65)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
Company data provided by crunchbase