Stars and Stripes Harley-Davidson · 11 hours ago
Internet Fit Specialist
Langhorne, PA
Full-time
Onsite
New Grad, Entry LevelStars and Stripes Harley-Davidson is seeking an Internet Fit Specialist to enhance customer interactions through various communication channels. This role involves handling incoming leads, scheduling appointments, and ensuring a positive customer experience.
Retail
Responsibilities
Handle incoming phone/internet leads and setting appointments
Handle live website chat sessions
Follow up with internet and incoming phone calls
Greet customers immediately, in a courteous and friendly manner
Handle telephone transactions with an upbeat and friendly tone
Answer all customer questions or make a commitment to get the answer in a timely manner
Perform other related duties as assigned or requested
Qualification
Required
Excellent listening and communication skills
Strong time management skills
Great problem-solving
Capable of making smart decisions in a fast-paced work environment
Strong work ethic and motivated by results and self-improvement
A performance mindset
Must be able to work effectively with all areas of the dealership to maximize both the buying experience of the customer and the profitability of the dealership
Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet
Ability to learn customer management relationship software (Eleads)
Ability to handle confidential information responsibility required
Ability to work a flexible schedule including evenings and weekends
Preferred
Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus
Experience with CRM and/or computerized inventory systems preferred, or the ability to quickly learn
High school diploma preferred
Company
Stars and Stripes Harley-Davidson
To fulfill dreams by delivering a premium customer experience creating customers for life.
Founded in 1985
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase