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Karuna Skin · 15 hours ago

Office Admin & Customer Support Coordinator

Culver City, CA

Full-time

Onsite

New Grad, Entry Level

$20/hr - $23/hr

Karuna Skin is a skincare company based in Los Angeles, CA, known for its innovative products and commitment to quality. They are seeking a highly organized Office Admin & Customer Support Coordinator to manage customer inquiries, provide operational support, and assist with administrative tasks within the office.

BeautyCosmeticsE-Commerce

Responsibilities

Respond to all customer inquiries within 24 hours via the main support email

Handle returns, order issues, and FAQ responses across Amazon and DTC channels

Monitor and track customer reviews; flag recurring feedback, issues, and trends to the team

Provide light community support on social channels (DMs, comments, etc.)

Coordinate product sample fulfillment for influencers, press, and internal teams

Assist with product shipments, mailings, and package preparation

Support data entry, inventory counts, and general organization

Maintain product samples and ensure stockroom organization

Manage general office needs, including supplies, stockroom upkeep, snacks, and mail/packages

Order supplies and coordinate with vendors as needed

Handle filing, data entry, and document/Asana organization

Assist with team events, lunches, offsites, and internal celebrations

Support the Founder and CEO with scheduling or anything that is needed

Qualification

Customer serviceOrganizational skillsE-commerce platformsAsanaGoogle WorkspaceMultitaskingWritten communicationAttention to detail

Required

Strong written communication skills and a customer-first mindset

Highly organized with strong attention to detail

Comfortable multitasking and managing shifting priorities

Preferred

Familiarity with e-commerce platforms (Amazon, Shopify) is a plus

Experience with tools like Asana, Google Workspace, or similar systems preferred

Benefits

Medical

Dental

Vision

And much more

Company

Karuna Skin

Karuna Skin has been pioneering skincare breakthroughs since 2009, when founder Linda Wang introduced the sheet mask to the US market.

Founded in 2007

Culver City, California, USA

11-50 employees

https://karunaskin.com

Funding

Current Stage

Early Stage

Leadership Team

Linda Wang

Founder CEO

Recent News

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Company data provided by crunchbase