Legrand, North America · 21 hours ago
Service Technician II
Canonsburg, PA
Full-time
Hybrid
Mid LevelLegrand, North America is a global specialist in electrical and digital building infrastructures. They are seeking a Service Technician II to perform service work on Starline’s products at customer sites, ensuring all products function properly and are tested prior to system energization.
Electrical DistributionElectronicsManufacturing
Responsibilities
Execute a System Startup checklist while at a customer’s site
Program Starline CPM and 3 rd party meters at the customer site
Demonstrate the ability to identify and resolve complex network issues
Knowledge of terminal emulator programs like PuTTY and Telnet
Meter programming and networking support via phone with customers
Complete a startup certification report and a meter commissioning report . In each case, technician will be given a template to work from and required to enter data into appropriate fields
Interact well with customers being professional and respectful while on the job site
Obtain a Level 1 Thermography Certification to IR scan energized Busway components as part of routine service visits. Complete associated thermography reports
Diagnose and repair on-site issues as required by end-users and contractors
Train and mentor internal and 3 rd party technicians related to on-site services
Suggest new services identified in the marketplace through customer and contractor interaction and present ideas to management
Identify and specify required testing equipment for new or existing on-site services to create efficiency gains or to increase depth of testing
Qualification
Required
High School Diploma or equivalent work experience
Superior attention to detail
Must be able to effectively communicate with customers verbally and in writing
Service Oriented, actively looking for ways to help others
Excellent critical thinking skills where you can use logic and reasoning to identify onsite product issues
Basic knowledge of network communication protocols (Telnet, SNMP, BACnet, etc.. )
Product knowledge and familiarity with Starline Busway
Ability to present yourself professionally as a Starline representative, must act and dress the part. Tardiness to job sites, inappropriate or improper dress or any form of disrespect while on the job site will not be tolerated
Must be willing to make overnight trips, staying in one location for up to four consecutive nights, or longer on a rare occasion
Willingness and desire to train and support both internal technicians as well as on-site customers, electricians, contractors and end users
Proficient experience with Microsoft Office and Windows
Valid Driver's License
Ability to rent a vehicle
Ability to obtain government mandated security clearances
Valid Passport
Ability to obtain a company credit card
Experience using power and electrical testing tools and equipment
Advanced knowledge and experience working on electrical components and meters
Willingness to complete mandated training and certification programs
Ability to stand for prolonged periods of time
Ability to climb ladders and perform work while standing on a ladder
Ability to lift and carry up to 75 lbs. occasionally; ability to lift and carry up to 25 lbs. daily
Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
The ability to see details at close range (within a few feet of the observer)
Travel up to 90% of the time, when acting as a Service Technician, via car or airplane
Ability to work long hours as needed at customer sites
Benefits
Comprehensive medical, dental , and vision coverage
High employer 401K match
Paid time off (PTO) and holiday pay
Short-term and long-term disability benefit plans
Above-benchmark paid maternity and parental leave
Bonus opportunities in accordance with the Company’s incentive plans
Paid time off to volunteer
Active/growing Employee Resource Group network
Company
Legrand, North America
Legrand is a global specialist in electrical and digital building infrastructures.
Founded in 2002
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
John Selldorff
President and CEO
Recent News
Legrand North & Central America
2025-10-03
Company data provided by crunchbase