Hartford HealthCare · 14 hours ago
ITS Field Support Analyst / Greater Manchester Region Admn
Manchester, CT
Full-time
Onsite
Senior Level
6+ years expHartford HealthCare is Connecticut’s most comprehensive healthcare network, seeking an ITS Field Support Analyst to support office automation and end-user applications. The role involves managing Microsoft Windows end-points, providing customer service, and conducting training while ensuring effective use of technology across the system.
Health CareHealth DiagnosticsHospitalOncologyPharmaceuticalRehabilitation
Responsibilities
Supports office technology in general, including software, hardware and communications systems
Conducts training classes on new products and systems
Tests new programs prior to release to the user group to ensure desired results are achieved
Assists the help desk staff in researching problems on the system
Deploys computers in mass through imaging and automation processes
Loads specified office automation software packages such as operating systems, office suites, and other related applications
Instructs user in use of equipment, software, and manuals
Answers client’s inquiries in person and via telephone concerning systems operation. Diagnoses system hardware, software, and operator problems. Recommends or performs actions to correct problems based on knowledge of system operation
Refers major issues outside or operational norms to manager for resolution
Controls and manages PC hardware and software
Attends technical conferences and seminars to keep abreast of new software and hardware product developments
Interacts with employees to facilitate and promote effective use of information technology
Devises logical solutions to operational problems within the capacity and limitations of installed computer equipment
Assists in the maintenance of hardware and software inventory
Supports help desk personnel in troubleshooting
Assists users accessing systems and software Answers questions and assists with training users on various PC based software systems
Protects and maintains user data at all times
Installs manages and maintains telephony devices
Qualification
Required
Bachelor's degree in computer science, or Management Information Systems. Without benefit of degree, equivalent on the job training and experience of at least 4 years duration may be acceptable
Minimum of 6 years functional experience in end user support. Six years PC support experience for an installed bases of over 150 users in a Microsoft environment
Strong troubleshooting skills required
Ownership of problem resolution
Analytical and problem-solving capabilities
Ability to prioritize and execute tasks in a high-pressure environment
Strong customer-service orientation
Good judgment, integrity and confidentiality
Strong written and oral communication skills
Ability to appropriately handle stressful situations, critical deadlines, and a customer base with both high service levels expectations and technical sophistication
Availability to work nights and weekends during (un)planned outages and other special circumstances, with 24/7 accountability
Preferred
Healthcare experience desirable
Ability to maintain records and filing systems
Ability to multi-task
Ability to work independently
Process improvement and quality skills
Project management skills
Benefits
Competitive benefits program designed to ensure work/life balance
Company
Hartford HealthCare
Hartford HealthCare is a group of hospitals that offers complete healthcare services including cancer care, rehabilitation and pharmacy.
10001+ employees
H1B Sponsorship
Hartford HealthCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (4)
2022 (6)
2021 (4)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$150MKey Investors
Connecticut Health and Educational Facilities Authority
2024-04-01Debt Financing· $150M
Leadership Team
Jeffrey Flaks
President & Chief Executive Officer, Hartford HealthCare
Bimal Patel
Executive Vice President/ Chief Operating Officer
Recent News
Hartford Business Journal
2025-12-18
Company data provided by crunchbase