Health Connect America · 17 hours ago
Program Support Administrator
Columbia, SC
Full-time
Onsite
Entry Level
1+ years expHealth Connect America is dedicated to providing compassionate, client-centered care in mental and behavioral health services. The Program Support Administrator plays a key role in delivering administrative and operational support to ensure high-quality service delivery and compliance with organizational standards.
Health Care
Responsibilities
Provide administrative support and office coordination, as assigned. This may include the following
Serve as receptionist and first point of contact for visitors, clients, and staff
Respond to inquiries, explain organizational procedures, and field complaints with professionalism
Open, sort, and distribute incoming mail, faxes, and electronic correspondence
Order and manage office supplies and maintain organized, functional workspaces
Operate and maintain standard office equipment (e.g., copiers, fax machines, scanners, computers)
Prepare and format correspondence, reports, memos, and spreadsheets as needed
Assist with preparation and organization of meetings, trainings, and special events
Provide data management and reporting, as assigned. This may include the following
Maintain accurate records and filing systems for employee, client, and program data (manual and electronic)
Enter data into various systems (e.g., EHR, billing platforms), ensuring accuracy and timeliness
Track and produce recurring and ad hoc reports for leadership and program teams
Audit client charts and discharged files, documenting findings and assisting with monthly quality processes
Provide assistance and onboarding support to HR, as assigned. This may include the following
Receive and track new hire paperwork; assist with coordination of orientation activities
Maintain and audit electronic personnel files in the HRIS, ensuring all documents are current and correctly titled
Conduct background checks (initial and recurring), driver’s license/insurance verification, and registry re-checks
Support training documentation tracking and assist with compliance-related follow-up for missing items
Provide program support, as assigned. This may include the following
Assist Direct Service Providers by preparing intake packets and documentation folders
Monitor and manage client electronic health records in the Carelogic system, resolving failed activities/claims and verifying data accuracy
Track authorizations and manage service orders in accordance with client service plans
Coordinate and support Medication Management days with physicians and program staff
Assist in completing and distributing client, aftercare, and agency satisfaction surveys
Assist with recruiting and training foster parents by coordinating orientations, tracking documentation, and maintaining licensing databases
Ensure foster parent files are up to date and compliant with regulatory requirements
Participate in statewide licensing activities as assigned
Provide billing support, as assigned. This may include the following
Support billing processes at the office level by verifying insurance, resolving failed claims, and following billing protocols
Assist in processing accounts payable invoices, foster parent payments, and other administrative financial tasks
Help prepare payroll information for review and submission by program leadership
Qualification
Required
High school diploma or equivalent required
Minimum of 1 year of experience in administrative/clerical work
Preferred
associate or bachelor's degree in a related field
Benefits
Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually.
Paid time off
Paid holidays
Comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products.
Access to a Health Navigator
Health Savings Account with company contribution
Dependent Daycare Flexible Spending Account
401(k) Retirement Plan
Benefits Hub
Tickets at Work
Company
Health Connect America
Health Connect America provides mental and behavioral health services to children, families, and adults across multiple states.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-08-10Acquired
Leadership Team
Chad Lanning
Chief Financial Officer
Holly Davis MA, LPC-MHSP, NCC
Chief Quality Officer
Recent News
2025-03-18
2025-03-17
2025-03-17
Company data provided by crunchbase