Scalence L.L.C. · 3 days ago
Document Control & Training Specialist II
North Chicago, IL
Full-time
Onsite
Mid Level
$30/hr - $31.58/hr
3+ years expScalence L.L.C. is seeking a Document Control & Training Specialist II to support their operational processes. The role involves documenting Purchase Order process steps, creating training materials, and facilitating training sessions to ensure compliance and efficiency.
Information Technology & Services
Responsibilities
Create, update, and maintain comprehensive written process documentation for PO procedures
Conduct stakeholder interviews, research, and requirements gathering to ensure documentation is accurate and actionable
Develop training materials (presentations, guides, reference sheets) tailored to diverse audiences
Facilitate group training sessions and collect feedback for ongoing improvement
Recommend, implement, and optimize use of workflow efficiency tools (e.g., Smartsheet, Excel, Asana)
Communicate status updates, training progress, and improvement recommendations to management
Investigate and propose solutions for process inefficiencies and address documentation discrepancies
Provide guidance and answer technical/non-technical questions about PO process and associated tools
Qualification
Required
Ability to clearly document and map operational processes and standard operating procedures
Experience creating and delivering training sessions
Familiarity with workflow and project management tools (e.g., Smartsheet, Excel, or similar platforms) to drive process improvement and efficiency
Gathering insights by interviewing stakeholders
Bachelor's degree in business, Operations, Communications, or related field (required)
3-5 years relevant experience in process documentation, operations, training, or continuous improvement roles
Demonstrated process mapping and SOP writing ability
Excellent written and verbal communication skills; able to interact effectively across functions
Experience facilitating training sessions and developing instructional materials
Strong stakeholder engagement and interviewing skills
Analytical mindset: able to solve problems, propose, and implement improvement strategies
Detail-oriented and able to operate with minimal supervision
Preferred
Experience in project/program management, or team training (a plus)
Preferred hands-on experience with Smartsheet, Asana, or similar workflow tools
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase