Boston Mutual Life Insurance · 20 hours ago
Manager - Implementation
Canton, MA, US
Full-time
Hybrid
Mid, Senior Level
$97K/yr - $146K/yr
5+ years expBoston Mutual Life Insurance is a progressive life insurance company dedicated to providing financial peace of mind to working Americans and their families. The Manager of Implementation is responsible for overseeing the operational functions of the Implementation team, ensuring efficiency, compliance, and client satisfaction while collaborating with various departments to enhance customer experience.
Financial ServicesInsurance
Responsibilities
Lead, coach, and manage staff to meet performance and service level goals. Assign projects, monitor workloads, and ensure adherence to processes. Foster a culture of accountability, client service, and continuous improvement
Collaborate with all teams in Sales, Customer Care and Underwriting to ensure accurate and timely handling of all transactions and inquiries
Conduct performance reviews, quality assessments, and individual coaching meetings to support team member growth and development
Participate in and take ownership of complex customer implementations
Develop, implement, and monitor operational procedures, workflows, standard operating procedures, and internal controls
Identify and implement process improvements, automation opportunities, best practices and efficiency enhancements
Ensure compliance with state, federal, and industry regulations, including audits and licensing requirements
Maintain key relationships with customers to include policyholders and brokers, as well as business partners to ensure seamless service delivery
Track and analyze operational metrics and KPIs to report on department performance
Resolve escalated customer issues and support continuous improvement of customer experience
Participate in strategic planning and contribute to organizational growth initiatives
Qualification
Required
Bachelor's degree in Business Administration, Insurance, or a related field (Master's or MBA preferred) or equivalent work experience
5+ years of Insurance Experience
1+ years of leadership experience
Strong understanding of operational processes in life insurance
Excellent leadership, coaching, and team development skills
Proven ability to analyze data and make process-driven decisions
Strong project management and organizational abilities
Microsoft Office Suite
Excellent communication, negotiation, and problem-solving skills
Preferred
Master's or MBA
Company
Boston Mutual Life Insurance
Boston Mutual Life Insurance Company
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Grant Ward
President and COO
Recent News
2025-11-19
Company data provided by crunchbase