Arch · 3 months ago
Manager, Client Implementations
New York, NY, US
Full-time
Onsite
Mid, Senior Level
$115K/yr - $140K/yr
4+ years expArch is a Series B financial technology company focused on automating the management of private investments. They are seeking a Manager for their Client Implementation team to lead and develop a high-performing team, manage enterprise implementations, and ensure alignment across various teams to deliver measurable client impact.
Cloud InfrastructureSoftwareUX Design
Responsibilities
Lead and develop a team of Client Implementation Specialists and Operations Associates. Set clear goals, coach for performance, and foster a collaborative, high-achieving culture
Implement Arch for large enterprise clients. Coordinate with internal stakeholders and client teams to tailor deployments to client objectives
Partner closely with Sales, Product, and Support teams to ensure alignment on client requirements, product capabilities, and project deliverables. Act as the connective tissue across teams to keep work unblocked and outcomes on track
Drive continuous improvement. Identify opportunities for automation, process optimization, and best practices that increase efficiency and client satisfaction
Build and manage project plans that translate client needs and timelines into clear milestones, and ensure on-time, high-quality delivery
Champion the client's voice. Build relationships with key stakeholders and provide exceptional service throughout implementation
Institutionalize learnings. Convert implementation insights into updated policies, procedures, and playbooks, and document them for future teams
Support periodic evening & weekend work as part of our operating rhythm to meet client SLAs
Qualification
Required
1 - 3+ years of people management experience
3+ years of proven experience in project management and or software implementation
A leadership mindset and appetite to shape outcomes in a growing company
Excellent communication skills and the ability to build trust with senior stakeholders
Experience thriving in high-volume or high-growth environments
Comfort with ambiguity and a bias for action. You make sound calls and keep momentum
Advanced Excel skills for analysis, tracking, and reporting
Preferred
Familiarity with the alternative investment ecosystem and the mechanics of investing in private equity, hedge funds, or private companies
Background in private banking, investment management, or a related field
Working knowledge of SQL for querying and troubleshooting data
Benefits
Strong Team
Your work is high impact
Product Market Fit
Team community and camaraderie
Great office
Lunch is on Us
Company
Arch
Arch is a market provider of SAP usability software and delivering solutions to enhance the SAP user experience.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase