Fairview LLC · 15 hours ago
Technical Support Specialist
Raleigh,NC,US
Full-time
Onsite
Mid Level
3+ years expFairview LLC, part of ViewPoint Partners, focuses on serving investment advisers registered with the Securities Exchange Commission. They are seeking a Technical Support Specialist to respond to technical assistance requests, diagnose issues, and provide exceptional service to clients.
AdviceAsset ManagementFinancial Services
Responsibilities
Respond to requests for technical assistance in person, via phone, chat or email
Diagnose and resolve technical hardware and software issues
Research questions using available information resources quickly and accurately
Advise user on appropriate action
Follow standard help desk procedures
Log and document all help desk interactions
Identify and escalate situations requiring urgent attention
Inform management of recurring problems
Stay current with system information
Help update training for new and revised software
Qualification
Required
3 years or more required of related experience in troubleshooting and providing help desk support
Working knowledge of fundamental operations of relevant software(Microsoft, etc), hardware and other equipment
Experience with customer service practices
Oral and written communication skills
Problem analysis and solving
Team interaction
Attention to detail
Highly Organized
Preferred
Bachelors / Associates degree preferred
Benefits
100% health care coverage for full-time employees
Dental, vision and life insurance
A 401(k) with a match
Generous paid time off
Company
Fairview LLC
Providing full-service, backend regulatory support services to investment advisers and other financial institutions through five distinct practice areas: • Compliance Administration: supports CCOs with the day-to-day operations and maintenance of compliance programs so that required records, filings, screenings, client setup and recording are current and readily available.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Frank Watson
Founder
Company data provided by crunchbase