Analyst, Work Support jobs in United States
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National Grid · 5 hours ago

Analyst, Work Support

positionWaltham 170 Data Dr
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$75K/yr - $88K/yr
date5+ years exp

National Grid is hiring a Work Support Analyst for their Massachusetts Work Support Department based in Waltham, MA. This role involves analyzing operational metrics and providing support to improve efficiency and decision-making within gas operations.

DeliveryEnergyOil and Gas
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H1B Sponsor Likelynote

Responsibilities

Analyze and report on Work Support operational metrics (e.g., productivity, completion rates, UTCs, scheduling performance, clerical efficiency) to support business and operational decision-making
Develop and maintain dashboards, reports, charts, and trend analyses that provide clear, actionable insights to supervisors and leadership
Partner with field operations, clerical, and leadership teams to identify performance gaps, risks, and opportunities for improvement
Support supervisors with project tracking, reporting, and preparation of leadership-level report-outs
Track department budgets, invoices, and related financial controls to ensure accuracy and compliance
Proactively identify process improvement opportunities and provide value-adding, data-driven recommendations

Qualification

Data analysisMicrosoft OfficePower BIAdvanced ExcelWork Management systemsPlanning skillsOrganizational skillsTime-management skillsCommunication skillsCollaboration skills

Required

High school diploma or equivalent and 5+ years of analytical work experience required
Proficiency in Microsoft Office, Power BI, with advanced Excel skills (pivot tables, formulas, data analysis, reporting) required
Demonstrated experience using data and metrics to support operational or business decisions
Strong planning, organizational, and time-management skills with the ability to manage multiple priorities
Excellent verbal and written communication skills, including the ability to explain data clearly to non-technical audiences
Ability to work independently while also collaborating effectively across teams
Valid driver's license required

Preferred

Associate's Degree with 2+ years of analytical work experience preferred
Familiarity with Work Management systems (e.g., Maximo, Salesforce, or similar) preferred

Company

National Grid

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National Grid facilitates electricity and gas transmission system and focuses on delivering clean energy.
dateFounded in 1990
location
London, England, GBR
people-size10001+ employees
web-link
https://www.nationalgrid.com

H1B Sponsorship

National Grid has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (37)
2023 (34)
2022 (38)
2021 (30)
2020 (33)

Funding

Current Stage
Public Company
Total Funding
$1.01B
Key Investors
NYSERDASEKStrategic Innovation Fund
2025-08-21Grant· $2M
2025-07-08Post Ipo Debt· $937.85M
2024-09-11Grant· $19.95M

Leadership Team

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Zoë Yujnovich
Chief Executive Officer
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Anntonette Zembrzuski Alberti
Manager, Product Growth and NY Customer Energy Management Growth

Recent News

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Why your National Grid gas and electric bill in Central NY is soaring
2026-01-23
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2026-01-22
GlobeNewswire
High-Voltage Equipment Market Projected to Reach US$ 281.88 Billion by 2035, Supported by European Transmission Investments Says Astute Analytica
2026-01-12
Company data provided by crunchbase