Prodapt · 6 hours ago
Associate Process Specialist
United States
Full-time
Remote
Entry Level
1+ years expProdapt is looking for an Associate Process Specialist with over 3 years of experience in Tech Support processes. The role involves troubleshooting software installation, managing user accounts, and ensuring compliance with Service Level Agreements while working cross-functionally with technical support teams.
Information TechnologySoftware
Responsibilities
Work cross functionally with advanced technical support teams to manage escalation mailboxes and ensure timely and accurate resolution within defined Service Level Agreements
Well versed with Contact Center KPIs
Hands on experience in BMC incident management system (detailed description of the steps, tested possible solutions, solving problems within a specified time)
Qualification
Required
More than 3 years experience in Tech Support processes
Experience in troubleshooting - Software installation, PC security, User account/email management, Operating System issues, Networking and Connectivity issues
Experience in Case / ticket management with compliance with SLA and accuracy
Soft skills like communication, flexibility, patience, and problem solving
Understanding on the Order to Activate (02A) process for telecom service providers
Good communication skill in managing the customer's escalation and analytical skill on root cause analysis of the issue
Work cross functionally with advanced technical support teams to manage escalation mailboxes and ensure timely and accurate resolution within defined Service Level Agreements
Well versed with Contact Center KPIs
Hands on experience in BMC incident management system (detailed description of the steps, tested possible solutions, solving problems within a specified time)
High School Diploma
1-2 yrs Tech Support background
Company
Prodapt
Prodapt is the largest specialized player in the Connectedness industry.
5001-10000 employees
H1B Sponsorship
Prodapt has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (113)
2023 (32)
2022 (47)
2021 (32)
2020 (73)
Funding
Current Stage
Late StageTotal Funding
$75MKey Investors
ServiceNow Ecosystem VenturesAffirma Capital
2024-07-24Series Unknown
2019-09-09Private Equity· $75M
Leadership Team
Manish Vyas
Managing Director & CEO
Ramanathan J
CFO
Recent News
Morningstar.com
2026-01-08
Morningstar.com
2025-11-05
2025-09-19
Company data provided by crunchbase