Loveland Innovations · 1 day ago
Customer Success Associate
Pleasant Grove,UT,US
Full-time
Onsite
Entry, Mid Level
2+ years expLoveland Innovations is seeking a dynamic Customer Success Associate who is passionate about helping customers achieve meaningful outcomes. This hybrid role involves managing customer relationships and providing hands-on support to ensure customer satisfaction and success.
AnalyticsArtificial Intelligence (AI)Computer VisionInformation TechnologyMachine LearningService Industry
Responsibilities
Own the post-onboarding relationship with assigned customers, ensuring they achieve measurable value and long-term success
Conduct regular business reviews to discuss goals, performance, risks, and opportunities
Proactively monitor product adoption, engagement trends, and account health
Identify expansion, upsell, and cross-sell opportunities, partnering with Sales as needed
Develop and maintain success plans, best practices, and resources that help customers optimize their usage
Advocate for customer needs internally, collaborating closely with Product, Engineering, and Operations teams
Ensure customers are retained, engaged, and positioned for renewal
Act as an escalation point for complex support requests, stepping in to troubleshoot and resolve higher-impact issues
Respond to customer inquiries across channels (email, chat, helpdesk) with clarity, professionalism, and empathy
Document issues thoroughly and collaborate with technical teams to drive timely resolutions
Improve support processes, workflows, macros, and knowledge base content
Analyze support trends to identify recurring issues and opportunities for product or process improvement
Ensure SLAs and support quality standards are consistently met or exceeded
Qualification
Required
2+ years of experience in Customer Success, Customer Support, or a related client-facing role
Strong communication skills with the ability to translate technical concepts into user-friendly language
Proven track record of building strong customer relationships and driving customer outcomes
Comfort managing support escalations and troubleshooting issues with a structured approach
Ability to work cross-functionally and influence internal stakeholders
Highly organized, resourceful, and calm under pressure
Experience with customer engagement tools (Salesforce, Surveys, etc.) is a plus
Knowledge in Microsoft Suites (Excel, Word, PowerPoint)
Preferred
Knowledge of Insurance, Solar, and General contracting is preferred but not required
Benefits
Medical and dental insurance (80% of the premiums paid by the company)
Generous PTO allocations
Company Holidays recognized
We provide all resources necessary to obtain your Remote Pilot License/Part 107
Participate in the Company 401K
Company
Loveland Innovations
A advanced data analytics solutions
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Standard Industries
2018-05-03Series Unknown
Leadership Team
Jim Loveland
Founder & CEO
Darren Gooch
COO & CFO
Recent News
2025-05-06
2025-02-16
Google Patent
2025-02-16
Company data provided by crunchbase