enGen · 15 hours ago
IT Service Desk Specialist
Erie-Meadville Area
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $91K/yrenGen is seeking a highly motivated and detail-oriented IT Service Desk Specialist to join their specialized IT support team dedicated to the Radiology Department. In this role, you will be the primary point of contact for technical support, ensuring the smooth operation of vital systems and equipment while participating in an on-call rotation for after-hours support.
Health CareInformation TechnologyOnline Portals
Responsibilities
Work with more senior team members, customers, Technical Engineers, Software Engineers, Architects, and Capability Managers to assist in capturing capability needs and driving quality business solutions. Assist with the creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design
Collaborate with cross-functional teams on technology development projects, contributing to various stages of the technology delivery lifecycle, leveraging diverse technology skills and perspectives to drive project success
Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts
Ensure compliance with required standards and obtain all necessary approvals throughout the project lifecycle
Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation
Other duties as assigned or requested
Qualification
Required
Information Systems or Technology
Bachelor's degree in Business Administration, Business Management, Information Systems or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree
None
Preferred
Lean/Six Sigma
Health Insurance or Healthcare Industry
Master's degree in Business Administration, Business Management, Information Systems or related field
Information Technology Infrastructure Library (ITIL)
The Open Framework Group (TOGAF)
Six Sigma
Project Management Professional (PMP)
Company
enGen
enGen specializes in a dynamic ecosystem of automation and health tech that supports health plans and their provider partners.
Founded in 2014
10001+ employees
H1B Sponsorship
enGen has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (103)
2024 (87)
2023 (99)
2022 (108)
2021 (121)
2020 (82)
Funding
Current Stage
Late StageLeadership Team
Mike Stimpson
Chief Technology Officer
Maynd Jolly
CFO and SVP Client Executive, Growth & Partnerships
Recent News
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2025-12-06
2025-11-11
Company data provided by crunchbase