Denver Health · 16 hours ago
Support Specialist III, Quality & Outcomes
Denver, CO
Full-time
Onsite
Mid Level
$24.27/hr - $33.97/hr
4+ years expDenver Health is an integrated, high-quality academic health care system seeking a motivated Support Specialist III, Quality & Outcomes to join their team. This role provides high-level coordination and operational support for departmental patient safety and quality initiatives, focusing on reliable workflows that improve outcomes and enhance patient experience.
Health CareHospitalMedical
Responsibilities
Monitor clinic and surgical schedules to identify eligible Total Hip Arthroplasty and Total Knee Arthroplasty patients for CMS-required surveys
Create and maintain a longitudinal tracking calendar for pre-op and post-op PROMs up to 1 year after surgery
Generate reminders and alerts for care teams to prevent missed survey windows and ensure timely outreach
Support patients in completing PROMs and other quality surveys while in clinic; provide guidance and troubleshooting as needed
Conduct follow-up phone calls and digital outreach to promote timely survey submission and strong capture rates
Collaborate with physicians, APPs, and MAs to reduce burden on frontline teams
Enter patient-reported outcome data, quality indicators, and contact logs into internal databases with strong accuracy and timeliness
Monitor and track capture performance; escalate barriers to leadership to support continuous improvement
Assist in preparing quality reports for CMS validation, internal dashboards, and leadership decision-making
Qualification
Required
High School Diploma or GED Required
4-6 years clerical or administrative experience required
Ability to organize work day in order to manage multiple, simultaneous projects
Demonstrates a willingness to learn new techniques, methods and participate in a new program and other system changes
Excellent verbal and written communication skills as well as good interpersonal human relation skills
Intermediate knowledge of databases sufficient to be able to research, analyze and report
Skill in filling out forms and completing paperwork relative to the work assignment
Ability to create, store, edit, format, print, and revise tables, reports, forms, labels, and other printed material using the available software
Recognizes, initiates and leads improvement efforts through initiative, judgment, tact, and discretion
Proficient in Microsoft Office Suite
Strong attention to detail, and highly organized
Demonstrated ability to work accurately, follow instructions/schedules, timelines, and work independently
Preferred
Smartsheet experience desirable, but not required
Benefits
Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans
Free RTD EcoPass (public transportation)
On-site employee fitness center and wellness classes
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education & development opportunities including career pathways and coaching
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
Company
Denver Health
Denver Health is a health care organization providing level one care for all, regardless of ability to pay.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$1MKey Investors
Health Resources and Services AdministrationCDA Foundation
2024-11-22Grant· $1M
2024-03-18Grant
Leadership Team
Leticia Leyva
Administrative Director. CEO's Office
Ansar Hassan
Interim CFO / Senior Finance Director
Recent News
2025-10-09
Seattle TechFlash
2025-09-12
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