Bayhealth · 21 hours ago
Scheduler II
Dover, DE
Full-time
Onsite
Entry, Mid Level
$17.83/hr - $26.75/hr
2+ years expBayhealth Medical Center is Central and Southern Delaware’s healthcare leader. The Scheduler II role involves providing excellent customer service while managing patient registration and scheduling functions to ensure continuity of care and revenue cycle efficiency.
Emergency MedicineHealth CareHospital
Responsibilities
Schedule/ Reschedule patients for department services or studies based on physician referral
Manage electronic worklists
Scheduling of patients to include advanced utilization of Epic
Precept for orientation and training of all newly hired schedulers in standard procedures, quality control, quality assurance, and continuous quality improvement programs
Follow established templates, protocols, multiple appointment types and coordinating proper sequence for multiple exams
Communicate patient instructions
Communicate with HIM and registration to add providers to relevant database(s)
Communicate to providers and patients on specific requirements and location of exams, transcribing orders, educating new patients on policies, late appointment arrival times, medications, etc
Coordination of specialty involved procedures by referencing the monthly/weekly physician assignment schedules
Cross trained to schedule across different pods. Coordinate and complete more complex scheduling cases for various specialties
Schedule via overbook access to assist with expedited scheduling and STAT request
Notifies providers and patients of requirements during scheduling process
When needed, execute the necessary steps and documents to establish medical necessity when appropriate
Ensures that medical coverage is active, updated, correct in Epic, and resolves any issues that are counterproductive to establishing eligibility. Uses Epic to determine insurance eligibility. Uses websites to determine coverage/eligibility
Evaluate referrals and link to appropriate upcoming appointments
Communicate in a manner that provides a consistent positive patient experience
Assists in identification of ways to improve scheduling process
Manages patient appointment cancellations and rescheduling
Utilizes wait lists properly to offer patients an opportunity to schedule appointments through the EMR system
Contacts patients to confirm appointment dates and times prior to visit
Will pre-register patient when appropriate and verify insurance eligibility
Assist with communicating patient responsibilities (e.g., copays) and collect upfront
All other duties as assigned within the scope and range of job responsibilities
Qualification
Required
Education: High School Diploma or GED
Credential(s): None Required
Experience: Required: Two (2) years' experience: medical clerical/office, medical scheduling software, medical billing, and medical insurance
Preferred
Three (3) years of the following experience: medical clerical/office, medical scheduling software, medical billing, and medical insurance
Education: Associate Degree Business Or Associate's Degree in healthcare related field or a graduate of a medical/practical nursing licensed technical program
Credential(s): Certified Revenue Cycle Representative
Benefits
Generous Paid Time Off and Paid Holidays
Matching 401(k)/403(b) Plans
Excellent Health, Dental, and Vision
Disability and Life Insurance options
On Site Child Care
Educational Reimbursement
Health Care and Dependent Care Flex Spending Accounts
Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!
Company
Bayhealth
Bayhealth is an advanced non-profit healthcare system that provides penn medicine for heart, vascular, cancer and orthopaedics.
1001-5000 employees
H1B Sponsorship
Bayhealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (25)
2023 (17)
2022 (16)
2021 (12)
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Terry Murphy
President and Chief Executive Officer
Mike Tretina
Senior Vice President And Chief Financial Officer
Recent News
Company data provided by crunchbase