Amazon · 2 hours ago
Trust and Privacy Technical Program Manager, Devices & Services Trust, Privacy, and Accessibility (TPA)
Arlington, VA
Full-time
Onsite
Mid, Senior Level
$127K/yr - $172K/yr
3+ years expAmazon is seeking a Technical Program Manager in the Devices & Services Trust, Privacy, and Accessibility team to enhance customer trust across a diverse set of products. The role involves managing escalated technical events, executing compliance initiatives, and collaborating with various teams to ensure effective risk management and incident response.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Manage escalated technical events and cases from start to finish; write detailed case notes, technical reports, summaries, and recommendations for various audiences, including leadership
Execute trust and privacy compliance campaigns and initiatives with technical requirements, ensuring timely remediation within established SLAs
Monitor and maintain operational scorecards and metrics dashboards using SQL, Python, and data visualization tools, performing trend analysis and identifying systemic issues
Respond to and manage high-severity technical incidents, conducting root cause analysis and coordinating cross-functional response efforts
Conduct technical controls testing and validation activities to ensure compliance with policies, standards, and legal and regulatory requirements
Perform closed loop validation on remediated risks and issues, verifying corrective actions have been properly implemented through technical testing
Create and maintain Standard Operating Procedures (SOPs), technical runbooks, and training materials for operational processes
Identify opportunities to automate and simplify operational processes through scripting, tooling, and workflow automation to improve efficiency
Partner with engineering teams to define technical requirements for privacy automation tools, policy enforcement, and incident response systems
Track assessment, validation, and remediation actions, ensuring teams prioritize and execute tasks in a timely fashion
Understand system architectures, data flows, and technical dependencies to effectively assess privacy and trust risks
Communicate technical remediation plans, status, and critical issues clearly and effectively to both technical and non-technical stakeholders
Support technical deep dive assessments and ad-hoc data analysis requests related to privacy and trust incidents and risks
Qualification
Required
Bachelor's degree in engineering, computer science or equivalent
3+ years of technical product or program management experience
2+ years of software development experience
3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Experience building and evaluating system-level technical design
Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field that involves conducting threat assessments, workplace investigations, and/or incident response
Preferred
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management
Must be a good human
Must work well with others and be a team player, have high moral standards, lead with integrity and empathy
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase