CBRE · 18 hours ago
Operations Management Sr Manager
United States
Full-time
Remote
Senior Level
$100K/yr - $120K/yr
5+ years expCBRE is a global leader in commercial real estate services and investment. The Operations Management Sr Manager will lead teams responsible for planning, managing, and directing business operations, ensuring alignment with organizational objectives.
CommercialFinancial ServicesProperty DevelopmentReal Estate
No H1B
Responsibilities
Provide formal supervision by leading workforce management and call center teams, overseeing staff training, development, performance evaluations, coaching, recruiting, and hiring
Coordinate daily operations including workforce scheduling, task assignment, cross-training, deadline management, and mentoring to ensure service level and operational targets are met
Administer and program ACD/telephony systems (Amazon Connect preferred) and Workforce Management platforms (Calabrio preferred), ensuring system configuration supports operational and staffing requirements
Prepare and analyze complex financial, operational, and WFM reports; improve performance through data-driven recommendations; and lead monthly forecasting for assigned clients or regions
Ensure compliance with company policies, professional licensing requirements, real estate law, and applicable state and federal regulations across clients, systems, and teams
Identify data integrity and WFM system issues, define corrective data clean-up approaches, and resolve technical and operational challenges of moderate to high complexity
Partner with national teams to implement organizational best practices, develop and execute training programs, business processes, system training, and approve policy and procedure communications
Lead by example in alignment with CBRE RISE values by influencing outcomes, improving methods and standards, understanding cross-departmental impacts, and driving continuous operational improvement
Qualification
Required
Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered
Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems
Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department
In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc
Extensive organizational skills and an advanced inquisitive mindset
Preferred
Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred
Experience in the Workforce Management, telephony routing, staff utilization reporting, development, coaching, appraising, and rewarding performance and retention is preferred
Benefits
Corporate welfare benefits, which includes medical, dental, vision, disability, health care and dependent care reimbursement accounts, life and AD&D insurance
401(k) Plan
Paid time off, parental leave, and holidays are available as established by Company policy
Company
CBRE
Operating across every dimension of commercial real estate, CBRE sees more so you can do more.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.8BKey Investors
Athene Capital
2025-11-05Post Ipo Debt· $750M
2025-04-29Post Ipo Debt· $1.1B
2024-02-20Post Ipo Debt· $500M
Leadership Team
Adam Gallistel
Co-CEO and CIO
Andrew Glanzman
Chief Executive Officer of CBRE’s Real Estate Investments
Recent News
The Real Deal
2026-01-07
Business Standard India
2025-12-05
Company data provided by crunchbase