ABB · 13 hours ago
Quality Specialist – Customer Quality
Richmond, VA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expABB is a global market leader helping industries with energy distribution solutions. The Quality Specialist – Customer Quality will enhance customer satisfaction by resolving complaints, analyzing defects, and ensuring the quality of Power Distribution Units, Static Transfer Switches, and Uninterruptible Power Supplies for critical applications.
AutomotiveEnergyEnergy ManagementIndustrial AutomationRobotics
No H1B
Responsibilities
Ensure adherence to electrical safety standards while working on equipment, prioritizing both personal and team safety; Work closely with field service teams and process quality engineers to implement both containment and corrective actions swiftly and effectively
Analyze defective products returned by customers and prepare detailed 8D/Analysis reports, communicating findings and solutions directly to customers; Visit customer sites as required to resolve complaints, provide technical support, and gather first-hand insights into product performance
Visit customer sites to proactively address potential issues, gather feedback, and strengthen customer relationships; Follow up with service teams to collect defective materials, perform root cause analysis, and drive continuous improvement in products and processes
Lead and participate in continuous improvement projects aimed at enhancing product quality and operational efficiency; Uphold ABB’s core values of safety and integrity, taking ownership of your actions and demonstrating care for your colleagues and the business
Qualification
Required
Bachelor degree in Electrical or Electronics engineering or a related engineering field PLUS minimum 8 years experience in a manufacturing or quality control environment
Hands-on experience with transformers, PDUs, STSs, and UPS products
Proficiency in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
Ability to read and interpret schematics of electrical equipment and printed circuit board assemblies (PCBAs)
Skilled in using electrical and electronics test equipment such as power supplies, multimeters, oscilloscopes, and power analyzers
Candidates must already have work authorization that would permit them to work for ABB in the US
Preferred
Familiarity with Lean, Six Sigma, PPS and other process improvement methodologies is highly desirable
Knowledge of industry standards such as UL1561, NEMA ST-20, IEEE C57.12.01, IEEE C57.12.91, DOE 2016, UL891, and CSA C22.2 is an added advantage
Practical experience with MS Power Platform is a plus
Benefits
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
Salaried exempt positions are provided vacation under a permissive time away policy.
Company
ABB
ABB provides electrification and automation solutions for various industries.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$548.55MKey Investors
European Investment Bank
2023-11-21Post Ipo Debt· $545.85M
2013-09-23Grant· $2.7M
2001-04-06IPO
Leadership Team
Morten Wierod
CEO
Håvard Devold
Vice President, Market Development, Country Technology manager
Recent News
2025-12-17
Company data provided by crunchbase