DISH TV · 4 days ago
Field Resource Coordinator - Routing Specialist
Chandler, AZ
Full-time
Onsite
New Grad, Entry Level
$21.25/hr - $21.25/hrEchoStar is reimagining the future of connectivity, and they are seeking a Field Resource Coordinator - Routing Specialist to help ensure that technician resources can service customers efficiently. The role involves real-time communication with field professionals, managing customer appointments, and prioritizing tasks in a fast-paced environment.
AudioSatellite CommunicationTelecommunicationsWireless
No H1B
Responsibilities
Communicate in real time with In-Home Service Professionals about any issues and the resulting changes to the routing
Work with technicians to accommodate same day customer appointments
Track and communicate appointments’ progress with field management
Refer and assign additional jobs to external subcontractors
Answer incoming customer calls that arise and handling/transferring appropriately
Remain sharp; different tasks are done throughout the day that require significant attention and accuracy
Appropriately organize, prioritize, and monitor tasks for effective and efficient work completion
Adjust to changing responsibilities and priorities in a fast paced, growth-oriented, and time-critical environment
Qualification
Required
Bachelor's degree from a four year college or university is a plus; or a combination of education and experience
Be an advocate for our customers; have the drive to build your knowledge of the tools and resources to provide best-in-class customer service
Effectively communicate, both written and verbally, with all levels of the organization
Have the drive to learn and master DISH's workforce management (WFM) and customer relationship management (CRM) software
Preferred
Spanish bilingual is a plus
Benefits
Comprehensive benefits package including discounted DISH Network services
Paid time off
Medical
Dental
And vision insurance
401K
Employee stock purchase program
Tuition reimbursement
Flexible spending accounts
HSA
A 401(k) Plan with company match
ESPP
Career opportunities
Flexible time away plan
Company
DISH TV
Our adventure began by changing the way people watched TV, bringing DISH to where big cable wouldn’t: rural America.
Founded in 1980
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$9.75B2023-01-17Post Ipo Debt· $1.5B
2022-11-07Post Ipo Debt· $2B
2021-11-11Post Ipo Debt· $5.25B
Leadership Team
Paul Orban
Executive Vice President and Chief Financial Officer
John Swieringa
President & COO
Recent News
Sports Business Journal
2026-01-06
The Hollywood Reporter
2026-01-06
2026-01-06
Company data provided by crunchbase