UC Davis Health · 11 hours ago
Voice of Customer Organizational Consultant
Sacramento, CA
Full-time
Onsite
Mid Level
3+ years expUC Davis Health is committed to improving patient experiences and is seeking a Voice of Customer Organizational Consultant to support this initiative. This role involves gathering customer feedback through various channels and providing insights and recommendations to enhance customer experiences.
AssociationCommunitiesEducationHealth CareHospital
Responsibilities
40% - Organization Consultant
30% - Project Management
20% - Collaboration
10% - Change Management
Qualification
Required
Bachelor's degree or equivalent work experience
3-5 years relevant experience
Experience in service or healthcare related industry
Strong relationship building skills
Superior communication and interpersonal skills/ the ability to create and execute a VoC communication plan as part of broader CX Strategy
Knowledge of VoC tools and technologies
Data driven; is comfortable working with both structured and unstructured data
Ability to tell a story through data
Preferred
Master's Degree
Customer journey mapping skills/expertise
Qualification in and/or significant experience using human centered design or market research methodologies
Benefits
High quality and low-cost medical plans to choose from to fit your family's needs
UC pays for Dental and Vision insurance premiums for you and your family
Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Access to free professional development courses and learning opportunities for personal and professional growth
WorkLife and Wellness programs and resources
On-site Employee Assistance Program including access to free mental health services
Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans.
Company
UC Davis Health
UC Davis Health is improving lives and transforming health care by providing excellent patient care.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.86MKey Investors
Department of Cannabis Control
2023-04-25Grant· $0.86M
Leadership Team
David Lubarsky
CEO, UC Davis Health and Vice Chancellor for Human Health Sciences
Thomas Nesbitt
Senior Advisor to Vice Chancellor and CEO
Recent News
2025-12-18
2025-12-18
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