Sweetwater · 5 hours ago
Collections Specialist
Fort Wayne, IN
Full-time
Onsite
Entry Level
1+ years expSweetwater, the nation’s #1 online retailer of pro audio and music instruments, is seeking to hire a sharp, efficient Collections Specialist for their Accounting team. The role involves contacting customers and businesses with overdue accounts, negotiating payment plans, and maintaining records of contacts and payments collected.
Music
Responsibilities
Contact customers and businesses with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments
Maintain records of contacts and attempted contacts with delinquent customer accounts as well as records of any payments collected from the customer
Resolve customer issues and complaints concerning billing
Submit regular reports on the status of unpaid accounts and any repayment progress
Print and prepare collection letters for distribution
Contact customers via phone, email, etc., to resolve overdue bills
Use third party data providers to locate and update contact information
Work with third party collections agencies and notify customers of their collections status
Communicate and work with other departments within Sweetwater regarding delinquent customer accounts
Coordinate with the AP departments of businesses and institutions to apply payments and credits to the correct outstanding invoices on their accounts
Qualification
Required
A degree in business or related field
The ability to perform tasks in a fast-paced environment
The capability to perform independently or in a group setting
Excellent attention to detail
Preferred
Previous experience performing credit-related tasks
1-2 years experience in phone collections
Familiarity with iOS
Company
Sweetwater
Sweetwater, you are immediately immersed in a culture that is centered on one mantra
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Providence Equity Partners
2021-06-30Private Equity
Leadership Team
Mike Clem
CEO / President
Greg Clark
Senior Vice President, Chief Financial Officer
Recent News
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2025-10-16
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