First Citizens Bank · 4 hours ago
Senior Business Systems Analyst - ServiceNow HRSD (Raleigh, NC)
North Carolina, United States
Full-time
Hybrid
Senior Level
6+ years expFirst Citizens Bank is a financial institution seeking a Senior Business Systems Analyst for their ServiceNow HRSD application. This role involves overseeing development and support efforts, consulting with business units to identify system requirements, and providing expert technical support to enhance user experience.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Technical Ownership - Provides oversight to the development and testing teams. Supports business-as-usual efforts in addition to projects. Ensure user stories are appropriately refined and sized for inclusion in appropriate Sprints. Ensures development and testing efforts remain on time according to schedule. Liaises with technical teams throughout the Bank to ensure compliance with Bank standards and processes
Identifying Requirements - Effectively consults with the business to determines system requirements and communicates them using specifications, reports, project plans, or other forms of documentation. Determines and resolves complex factors that affect system processes. Ensures compliance through monitoring and analysis
System Support - Provides expert technical support for ServiceNow HRSD by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Handles escalated and complex support issues. Develop and implements modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering expertise on systems and data output
Reporting - Enables strategic insight into business systems through reports to senior management. Evaluates systems based on data analysis, user input, and extensive testing. Conveys patterns, problems, and areas of improvement, and develops process enhancements based on results
Qualification
Required
Bachelor's Degree and 6 years of experience in Systems Support, or Analytics, or Operational Support
High School Diploma or GED and 10 years of experience in Systems Support, or Analytics, or Operational Support
Preferred
5 years of previous experience supporting the ServiceNow HRSD application in a technical or system administrator capacity
Previous experience informally leading others
Previous experience as technical owner of an application
Excellent interpersonal and communication skills, including the ability to effectively work with both functional and technical teams
Excellent time management and organizational skills
Experience working in Agile light environment
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
C
Craig Nix
Chief Financial Officer
Samantha Bureau - Johnson
SVP & Director, Customer Contact Center
Recent News
2026-01-23
Talk Business & Politics
2026-01-16
Company data provided by crunchbase