Aptitude Software · 12 hours ago
Service Delivery Manager
Boston, MA
Full-time
Hybrid
Senior Level
5+ years expAptitude Software is seeking a Service Delivery Manager to be the ambassador of their Assure offering, ensuring seamless delivery according to contractual obligations. The role involves onboarding clients, managing relationships, and ensuring that SLAs and KPIs are met throughout the contract lifecycle.
AccountingAppsFinanceSoftware
Responsibilities
Serve as the main point of contact for customers with recurring services
Onboard and transition clients smoothly from sales/project to delivery
Lead value-creation projects that increase usage
Proactively manage client relationships and expectations; and ensure client satisfaction
Identify critical success factors (CSFs) and ensure KPIs support them
Allocate resources and manage distributed teams, including 24/7 operations
Monitor team performance and adherence to best practices
Conduct planning, retrospective, and review meetings with clients
Implement process improvements and provide internal reporting
Manage risk and ensure compliance with SOC standards
Stay updated with relevant knowledge and skills, align with company culture, and motivate the team
Qualification
Required
5 years of experience in a similar role or project management capacity
Proven ability to perform under pressure and manage multiple clients
Strong critical thinking and continual service improvement mindset
Excellent communication, negotiation, and presentation skills
Ability to work remotely and manage distributed teams
Strong people management and relationship-building skills
Flexibility to adapt to rapid business changes
Outstanding organizational and time management skills
High level of empathy, customer service mindset, and commercial acumen
Benefits
401(k) retirement plan with matching
Competitive vacation and paid time off
Healthcare benefits – medical insurance, dental insurance and vision plans
Pre-tax saving accounts
Life and Disability Insurance
ShareSave scheme (ability to purchase company shares on preferential terms)
Flexible working conditions and hybrid work model
Company
Aptitude Software
Aptitude Software deliver financial integration, accounting engines and other solutions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Clare Groom
Chief People Officer
Recent News
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