DraftKings Inc. · 22 hours ago
Customer Experience Associate, Bilingual (Spanish)
Las Vegas, NV
Full-time
Onsite
New Grad, Entry Level
$19/hr - $19/hrDraftKings Inc. is a technology company that is transforming customer experiences through innovation and AI. As a Customer Experience Associate, you will be the frontline connection between customers and products, providing exceptional service and support while advocating for players to help grow the business.
Fantasy SportsGamingOnline GamesSports
Responsibilities
Provide exceptional customer service by demonstrating product knowledge and resolving customer inquiries in a timely manner
Manage high-quality communications with our customers across several channels including phone, email, chat, and social media
Promote our brand through conflict resolution abilities and effective communication skills
Advocate for our players to help us grow the business
Qualification
Required
Bilingual proficiency (English/Spanish), with the ability to effectively communicate with customers across phone, email, and chat
Ability to work weeknights and weekends due to varying shifts between the hours of 6:00 am - 12:00 am, which includes 5 days of work with 2 days off
Strong collaboration and communication skills
Proficiency with ServiceNow or other ticketing processor systems, as well as Microsoft Office product suite
All applicants must be at least 21 years of age due to state(s) licensing requirements
Preferred
Bachelor's degree or equivalent work experience is preferred
Prior online customer support or relevant experience
Benefits
Bonus
Equity
Benefits
Company
DraftKings Inc.
It's simple, we believe life is more fun when you're in on the action.
Founded in 2012
1001-5000 employees
H1B Sponsorship
DraftKings Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (5)
2022 (38)
2021 (27)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$1.64BKey Investors
Michael JordanManhattan Venture Partners (MVP)Eldridge Industries
2025-03-04Post Ipo Debt· $600M
2024-06-06Post Ipo Equity· $324.04M
2020-09-02Post Ipo Equity
Leadership Team
Jason Robins
CEO and Co-Founder
Alan Ellingson
Chief Financial Officer
Recent News
2026-01-22
2026-01-18
Company data provided by crunchbase