UPMC · 18 hours ago
Patient Services Representative
Allison Park, PA
Full-time
Onsite
Entry Level
2+ years expUPMC is a healthcare provider seeking a Patient Services Representative to enhance patient experiences. The role involves welcoming patients, collecting payments, scheduling appointments, and educating patients on financial responsibilities while promoting a culture of service excellence.
BiotechnologyHealth CareHospitalMedical
Responsibilities
Provide a warm greeting for all patients
Guide patients through self‑arrival technology or perform standard desk check‑ins based on patient preference
Collect copayments and other applicable payments at the point of service
Confirm and/or update patient registration information at checkout
Schedule follow‑up appointments within the practice at checkout
Schedule or connect patients to resources for ancillary services
Help patients navigate the healthcare system by providing clear, understandable instructions
Provide follow‑up to unresolved patient questions or needs to ensure continuity of care
Understand and apply service recovery principles to support the UPMC Experience
Register patients in the biometrics (fingerprint recognition) program and explain its benefits
Promote the MyUPMC patient portal and assist with portal registration
Educate patients on financial responsibilities and connect them to advocacy resources as needed
Verify insurance benefits through online verification systems or carrier calls
Obtain required signatures for consent to treatment and financial responsibility in accordance with HIPAA regulations
Appropriately distribute or triage phone calls to other areas and/or clinical providers
Assist with office administrative duties, including scanning medical records and faxing
Stay informed on UPMC Patient Portal navigation to clearly guide patients and ensure continued access to health information and care services
Qualification
Required
High school diploma or equivalent required
Preferred
Experience with PC‑based applications, office equipment, and typing preferred
Two years of experience in a medical, billing, fiscal, or customer service function preferred
Knowledge of medical terminology preferred
Experience with Medipac, Epic, or other electronic health record systems preferred
Benefits
Business casual dress
On‑site training
On‑site or garage parking available
Travel: Required between sites (mileage reimbursed)
Company
UPMC
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
10001+ employees
H1B Sponsorship
UPMC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (4)
2022 (7)
2021 (7)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M
Leadership Team
Leslie Davis
President and CEO
Frederick M. Hargett
Chief Financial Officer
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