Ensemble Health Partners · 16 hours ago
Customer Service Specialist
United States
Full-time
Remote
Entry Level
$17/hr - $18.65/hr
1+ years expEnsemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. The Customer Service Specialist role involves handling incoming calls from patients, managing resolutions, and performing customer service duties within the Revenue Cycle.
Health CareHospitality
Responsibilities
Answering patient questions regarding statements
Posting guarantor payments
Setting up payment plans within our policies
Researching and resolving issues with accounts that have been identified by patients
Reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening
Communicating patient balances
Meeting collection goals as set by department, and providing excellent customer service for all of our patients
Must have knowledge of all areas of the Revenue Cycle. Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues
Performs other duties as assigned
Qualification
Required
Minimum Education: High School Diploma or GED
Certifications: CRCR within 9 months of hire
Customer Service and Call Center experience preferred
1-2 years experience in healthcare industry preferred
Must have knowledge of all areas of the Revenue Cycle
Ability to work in a remote work environment
Preferred
Call Center Experience Preferred
Experience in physician and hospital operations
Compliance and provider relations
Critical Thinking
Problem Resolution
Benefits
Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
Company
Ensemble Health Partners
Ensemble Health Partners is the leading revenue cycle management company for hospitals, health systems and physician practices.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-03-25Private Equity
2019-05-30Acquired
Leadership Team
Judson Ivy
Founder and CEO
Matt Tormey
EVP Compliance and Risk
Recent News
Company data provided by crunchbase