Patterson Veterinary Supply · 19 hours ago
Senior PiMS Analyst
Denton, TX
Full-time
Hybrid
Mid, Senior Level
$86K/yr - $107K/yr
5+ years expPatterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. The Sr. PiMS Analyst serves as the primary subject-matter expert for veterinary Practice Information Management Systems (PiMS), bridging veterinary clinics, PiMS vendors, and internal teams to enhance clinic operations and system usage.
BiotechnologyHealth CarePharmaceutical
Responsibilities
Serve as SME for at least one major veterinary PiMS (non-Patterson PiMS) and rapidly learn additional platforms
Maintain detailed knowledge of PiMS features including but not limited to transactions, invoicing, payment processing, inventory, scheduling, permissions, backups, connectivity, vaccine records, medical histories, reminders, lab workflows, and related processes
Translate veterinary clinic workflows into structured documentation, requirements, and feedback for internal team
Act as liaison between ACT Data, veterinary clinics, PiMS vendors, and industry partners
Confidently discuss PiMS functionality from both user and technical perspectives
Leverage clinic-side experience to anticipate challenges and guide solutions
Work closely with internal teams including Development, QA, Technical Support, and Project Management to:
Analyze PiMS UI/UX workflows
Identify gaps, friction points, and integration challenges
Support design and implementation of PiMS-to-application integrations
Provide fast, practical problem-solving in a dynamic environment where priorities and direction may change quickly
Track and maintain awareness of supported PiMS software versions
Monitor PiMS release updates and document significant version changes, enhancements, and breaking changes
Communicate PiMS version impacts clearly to internal stakeholders and project teams
Develop PiMS demonstrations, walkthroughs, and instructional materials using screen capture tools
Support internal education and enablement efforts related to PiMS workflows and integrations
Qualification
Required
Bachelor's degree or equivalent combination of education and relevant work experience
Minimum of 5 years of experience working in a veterinary clinic environment
Minimum of 5 years direct experience acting as the clinic's primary PiMS contact, including communication with PiMS technical support
Experience working cross-functionally with product, engineering, QA, or technical teams
Familiarity with PiMS integrations, third-party applications, or payment processing workflows
Prior experience supporting or training users on PiMS systems
Fluency in at least one veterinary PiMS, with demonstrated ability to learn additional systems
Strong understanding of veterinary clinic workflows and PiMS feature sets
Excellent verbal and written communication skills, both phone and in-person
Fast thinker with strong analytical and problem-solving abilities
Ability to thrive in a fast-paced environment
Proficiency with MS Office (Word, Excel, PowerPoint, Outlook
Ability to work independently in a remote environment
Preferred
Experience with multiple PiMS platforms
Prior work supporting PiMS integrations with third-party systems (payments, labs, analytics, etc.)
Experience creating formal training materials or SOPs
Prior collaboration with product, engineering, or QA teams
Demonstrated ability to influence clinic stakeholders, vendors and internal teams to adopt improved workflows or solutions
Previous experience as a lead or managing others
Company
Patterson Veterinary Supply
At Patterson Veterinary, we strengthen the people who keep our animals healthy.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Staci Thorne, CVT
Technology Product Partnership Manager
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