Ricoh USA, Inc. · 1 day ago
Area Customer Service Coordinator
Atlanta, GA
Full-time
Onsite
Entry Level
1+ years expRicoh USA, Inc. is an integrated solutions provider that empowers digital workplaces. They are seeking an Area Customer Service Coordinator to support daily operations and customer service tasks across various locations, ensuring compliance and customer satisfaction.
ConsultingDocument PreparationInformation Technology
Responsibilities
An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area
Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices
Support the Field Implementation Managers with the implementation of new customer accounts and service expansions
Assists with onboarding new team members and cross training peers
Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area
Routinely inspects Site Procedures Guide for accuracy and compliance
Knowledgeable of all contracted services within assigned customer accounts
Performs daily visual inspection of site services and Ricoh and customer compliancy to safety
Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external
May require "standing in" for absences or vacations of the onsite resources, that may also include site management
Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts
Creates and maintains a customer-focused environment
Responsible for customer satisfaction by engaging end-user feedback
Responsible for escalating customer issue to ESM/AOM and support the resolution to completion
Communicates effectively and responds quickly to customer and end user communication
Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed
Performs other duties as assigned
Qualification
Required
Requires high school diploma plus 12 months of related work experience
Could be required to move locations in one day should the business require it
Ability to cover accounts between 40-50 miles
May require valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy
Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders
Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements
Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers
Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency
Possesses basic math skills
Possesses judgment in making sound justifiable decisions and taking action in solving problems
Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards
Possesses commitment to task by having started and persisted with specific courses of action
Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances
Possesses working knowledge of account services to facilitate job scheduling
Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources
Possesses ability to resolve customer related issues
Possesses ability to troubleshoot and coordinate problem resolution
Possesses proficiency in the use of Microsoft and computers
Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift
Preferred
Post High School education encouraged and preferred
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
Ricoh USA, Inc.
At Ricoh, we bring people, processes, and technology together to make information work for you.
10001+ employees
H1B Sponsorship
Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (8)
2023 (7)
2022 (16)
2021 (13)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Sourabh Jha
Principal Strategist to CEO, Strategic Planning, Analytics and Intelligence
Karen Allman
VP, Technology Portfolio and Partner Management
Recent News
2025-05-06
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