Parker Hannifin · 19 hours ago
Customer Service Specialist IV
Louisville, KY
Full-time
Onsite
Mid Level
$18/hr - $30/hrParker Hannifin is a Fortune 250 global leader in motion and control technologies, seeking a Customer Service Specialist IV to provide premier service to an established base of customers. The role involves managing order processing, resolving customer inquiries, and maintaining strong customer relationships to ensure satisfaction and support departmental objectives.
HardwareIndustrial ManufacturingManufacturing
No H1B
U.S. Citizen Only
Responsibilities
Communicates in a timely and professional manner with customer needs
Receive, review and accurately input customer orders
Provide prompt responses to customer requests and issues made by phone, fax, e-mails, etc
Follow-through to resolve customer complaints, coordinating with internal departments to ensure closure
Utilize Parker catalogs, online tools, and reference material to answer customer questions
Perform all required and best practice activities related to servicing customers, adhering to procedures and quality standards
Expedite Division product to ensure orders are processed and shipped by maintaining positive customer relations
Maintain and expand upon current customer relationships through proactive communication and service excellence
Support and contribute to Parker’s Win Strategy by focusing on customer experience, profitable growth, and operational excellence
Perform other related responsibilities and duties as assigned to support departmental and business objectives
Qualification
Required
Previous Customer Service experience in any industry
Excellent telephone skills with the ability to work effectively with customers, peers, and other internal stakeholders
Ability to read and interpret written forms of communication, including purchase and change orders, special and work instructions
Experience with order entry and order tracking in an order management system
Proficiency with email, internet, and customer portals or similar online tools
Self-starter with the able to work independently, take initiative and follow through to closure
Strong team player with excellent interpersonal and communication skills
Proven ability to multi-task, manage multiple priorities and escalate issues effectively by time management skills
Ability to sit for extended periods and move about the office frequently to retrieve
Preferred
Knowledge of Parker parts and part numbers is preferred but not required
Bachelor's degree preferred, but not required; equivalent experience considered
Benefits
Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
401(k) Plan with company matching contributions at 100% of the first 5% of pay.
Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
Career development and tuition reimbursement.
Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
Paid Time Off and Company-Paid Holidays.
Company
Parker Hannifin
Parker Hannifin manufactures motion and control technologies, delivering precision-engineered solutions across various markets.
Founded in 1918
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.13MKey Investors
Advanced Propulsion Centre UK
2016-01-18Grant· $4.13M
1978-01-13IPO
Leadership Team
Todd M. Leombruno
Executive Vice President and Chief Financial Officer
J
John Dedinsky
Corp. VP Global Supply Chain & Procurement
Recent News
2026-01-03
Company data provided by crunchbase