Yrefy, LLC · 15 hours ago
QA/QC Analyst
Phoenix, AZ
Full-time
Onsite
Mid Level
$50K/yr - $55K/yr
4+ years expYrefy, LLC is seeking a detail-oriented QA/QC Analyst to support quality assurance and quality control on the operation floor. The role involves evaluating recorded calls, tracking performance data, and providing feedback to improve compliance and process execution.
Consumer LendingFinanceFinancial ServicesLending
Responsibilities
Monitor daily QA/QC workflows and standards across the operations floor
Evaluate recorded sales calls for process adherence, compliance, and communication quality
Score calls using established rubrics and document evidence-based observations
Identify trends by agent, team, and call type, then summarize results for leaders
Deliver coaching support through written feedback, huddles, and 1:1 prep with team leads
Maintain accurate QA records to support audit readiness and internal reviews
Help update scripts, talk tracks, and training materials using QA findings
Partner with the QA/QC Manager on projects tied to performance, compliance, and AI tooling
Qualification
Required
4 years of relevant experience in QA, call coaching, training, sales operations, or performance management, or a degree in Business, Analytics, or a related field, or a combination of both schooling and work experience
Experience evaluating calls, scoring performance, or coaching to a standard
Strong Excel skills, including filters, pivot tables, and basic reporting
Strong written and verbal communication; you write clear feedback and deliver coaching with confidence
High attention to detail and strong follow-through in a high-volume environment
Preferred
Call center or phone-based sales experience
Experience building or maintaining QA scorecards and calibration standards
Familiarity with call recording, CRM tools, and QA platforms
Experience supporting compliance-driven environments
Basic experience with dashboards or reporting tools (Power BI, Tableau, Looker, Sheets)
Company
Yrefy, LLC
Yrefy, LLC is a national specialty consumer finance lender, focusing explicitly on distressed private student loans.
51-200 employees
H1B Sponsorship
Yrefy, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
$7.04MKey Investors
KG Investments
2021-04-30Debt Financing· $7.04M
2020-01-01Series Unknown
Leadership Team
Don Fenstermaker
Managing Partner
Laine Schoneberger
Managing Partner & Chief Investment Officer
Recent News
2025-07-23
2025-01-16
Company data provided by crunchbase