GLOBO · 7 hours ago
Director, Commercial Operations
United States
Full-time
Remote
Director/Executive
8+ years expGLOBO is seeking a Director of Commercial Operations to lead the operational effectiveness of their commercial organization. This strategic leadership role involves managing processes, tools, and data infrastructure to support growth, while providing insights and forecasting to maximize revenue generation.
Information TechnologyInternetSoftware
Responsibilities
Lead annual and quarterly planning cycles, including forecasting, capacity planning, and goal setting for the commercial team
Design and manage sales territories, quotas, and account assignments to ensure fairness and maximize market coverage
Maintain and enforce rules of engagement, policies, and procedures across all commercial functions
Owns pricing, discounting and deal desk guardrails in collaboration with finance so SAE’s and CAMs can structure profitable deals quickly
Own the commercial tech stack (e.g., CRM (Hubspot), Sales Engagement tools), ensuring data integrity, system optimization, and user adoption
Drive continuous improvement of the core sales process, identifying bottlenecks and implementing automation to increase sales productivity
Support and manage underlying processes, data and tools that make client account management teams more effective at retaining and growing accounts
Collaborate with IT/Engineering on system integrations and data architecture to ensure seamless flow of commercial data
Develop and manage comprehensive reporting and dashboards focused on key commercial metrics (e.g., pipeline health, conversion rates, sales cycle length, revenue attainment)
Provide in-depth analysis of sales performance, market trends, and competitive dynamics to inform strategic decisions
Manage and refine the sales forecasting methodology, ensuring accuracy and predictability for executive leadership
Design, administer, and communicate the sales commission plans, ensuring timely and accurate calculation of incentives
Partner with People Operations and Commercial leadership to track, report, and provide insights on sales team performance, training needs, and productivity improvements
Directly lead and scale the Business Development Representative (BDR) organization, ensuring high-volume, high-quality pipeline generation
Oversee the RFP Department, streamlining the bid-to-win process and ensuring high-quality, compliant responses for complex healthcare and enterprise contracts
Manage the Analytics function, directing the team to produce actionable insights, board-ready reporting, and predictive modeling to guide commercial strategy
Qualification
Required
Bachelor's degree in Business Administration, Finance, Economics, or a related quantitative field is required
A minimum of 8-10 years of progressive experience in Sales Operations, Revenue Operations (RevOps), or Commercial Operations, preferably within a SaaS or high-growth technology company
Leadership Experience: At least 5 years of experience leading, managing, and mentoring an operations team
Technical Proficiency: Extensive hands-on experience and advanced proficiency with CRM systems (e.g., Hubspot, Microsoft Dynamics) is required, including system configuration, reporting, and dashboard development
Analytical Skills: Demonstrated ability to perform complex data analysis, build financial models, and communicate strategic insights to executive audiences
Preferred
Hubspot Experience is strongly preferred
Proven track record in a hyper-growth environment, with direct experience scaling commercial organizations from mid-stage to enterprise levels
Experience working within a Private Equity-backed portfolio company, including a deep understanding of PE-specific reporting requirements, EBITDA-focused operational levers, and value-creation plans
5+ years of experience in SaaS or Tech-as-a-Service, specifically within the Healthcare or HealthTech space, managing commercial operations for subscription-based products
Exceptional executive presence with the ability to distill complex operational data into compelling narratives; proven track record of influencing C-level stakeholders and defending strategic recommendations in high-stakes environments
Company
GLOBO
GLOBO helps businesses like yours get the most out of their language services, submit your contact info to start the conversation.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.3MKey Investors
Veronis Suhler Stevenson
2022-01-11Private Equity
2012-06-29Seed· $0.3M
Leadership Team
D
Dipak Patel
Chief Executive Officer
David Peters
Vice Presdent Corporate Development
Recent News
Morningstar.com
2025-11-24
2025-09-24
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