BlackLine · 20 hours ago
Senior Strategic Optimization Consultant
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$128K/yr - $161K/yr
8+ years expBlackLine is a leading provider of cloud software that automates and controls the entire financial close process. The Senior Strategic Optimization Consultant is responsible for helping under-adopted customers realize value and optimizing the accounting and finance function through strategic integration of process and technology.
Computer Software
Responsibilities
Resource planning for advisory services
Actively participate in decision-making for the overall team
Handle complex customer scenarios, including risk of churn/attrition
Handle complex process optimizations
Collaborate cross-departmentally to resolve customer challenges
Partner with customers as they pursue digital transformation, using the Transformation Framework
Ensure that customers are aware of all billable services available to partner with them on their journey
Generate pipeline and independently close on billable consulting engagements with customers. Responsible for utilizing knowledge of company products and services and developing sales pitches to connect with customers and generate sales
Deliver on work sold converting to Services revenue
Work with customers to assess current state processes, challenge the current state, architect potential solutions, and partner to deliver process optimizations
Articulate value and benefits associated with optimized solutions
Shadow customers as they pursue digital transformation, providing consultative guidance worthy of elevated hourly billing rates to ensure success
Leverage prior and current experiences and expertise to develop and deliver thought leadership to customers through webinars and other multi-customer events
Listen to customers to understand their needs and translate their pain points into actionable BlackLine solutions
Offer opportunities where customers can provide their processes without written documentation, using professional judgment and expertise; Review and analyze the processes and develop solutions (even when the customer is unsure of their process) based on personal experience and experience with other customers
Provide coaching, mentoring, and guidance for POCs to assist with more complex process optimizations
Engage with customer leadership and partner with AM to understand the customers’ goals, objectives, and challenges and adapt our offerings to support their needs
Work as a team with Account Managers and other departments on account planning focused on ACV expansion, services revenue, user adoption, referencability, and preventing attrition
Deliver actionable advice and expertise to customers regarding using BlackLine’s solutions as a foundational technology supporting their digital transformation journey
Maintain and elevate BlackLine knowledge as well as, other relevant domain knowledge that is imperative for advising customers on their Digital Transformation
Exhibit authentic energy for BlackLine solutions and the desire to motivate and engage our customers
Other duties as assigned
Qualification
Required
8+ years of experience in accounting/auditing and/or in accounting/auditing/financial industry software solutions
8+ years customer facing experience (internal or external)
5+ years BlackLine experience
Bachelor's degree in Accounting, Economics or Business Administration
Strong interpersonal skills and experience building relationships
Strategic focus with actionable plans
Ability to adapt to changing priorities, customer needs in high-pressure situations with poise, diplomacy and tact
Comfort and confidence in dealing with the unknown. An ability to complete the puzzle without the final picture being available for reference
Highly process-oriented mindset, with an aptitude for dissecting processes and delivering optimized solutions
Excellent listening and empathy skills: identify with the customer and want to help solve their business challenges
Desire to be solution focused
Strong verbal and written professional communication
Demonstrated strong presentation skills including content building and delivery in varied settings (live, recorded, webex, etc)
Constantly elevate knowledge of BlackLine, current accounting practices, and changes in the industry
Demonstrated advanced knowledge of BlackLine solutions to optimize processes
Preferred
Recognized process optimization skills and ability to architect multiple solutions with limited customer support/documentation
Demonstrated value communication skills; succinctly tie customer challenges to actionable solutions that deliver value
Demonstrated leadership skills
Adaptability to changing priorities and customer needs
Self-motivated, proactive team player with a natural curiosity and passion for learning
Prioritization and time management skills
CPA, CIA or related professional accounting certification
Benefits
Short-term and long-term incentive programs
A robust offering of benefit and wellness plans
Company
BlackLine
Companies turn to BlackLine (Nasdaq: BL) to help solve their most complex finance and accounting challenges.
1001-5000 employees
H1B Sponsorship
BlackLine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (41)
2024 (32)
2023 (41)
2022 (50)
2021 (40)
2020 (41)
Funding
Current Stage
Late StageLeadership Team
Owen Ryan
Co-Chief Executive Officer
Mark Partin
Chief Financial Officer
Recent News
2024-05-08
Globe Newswire
2024-05-07
2024-05-06
Company data provided by crunchbase