Seminole Gaming · 6 hours ago
IT OPS ANALYST I
US-FL-Davie
Full-time
Onsite
Entry Level
2+ years expSeminole Hard Rock Support Services provides Information Technology Services for Seminole Gaming and Hard Rock International. The IT Operations Analyst I will monitor systems, respond to alerts, provide support at the Service Desk, and troubleshoot application and network issues in a multi-domain Active Directory environment.
CasinoGambling
Responsibilities
Answer phone calls coming into the IT Operations Center. Provide level I / II support and achieve a first call resolution rate greater than or equal to 70%
Logging calls into the Service Now IT Service Management ticketing system
Communicate status of requests to customers, as needed
Log and dispatch incidents and support requests
Ticket administration: Monitor and process tickets from the ticketing system and e-mail queue
Monitors, interpret and address system events displayed in the NOC
Create and maintain active directory and other application accounts
Maintain departmental knowledge base and contribute to current documents
Escalate incidents to senior technicians and management as required
Open requests for service with 3rd party service providers
Communicate major incident to impacted parties and send outage alerts
Qualification
Required
Excellent verbal and written communication skills (must be able to articulate technical information at the end user level)
Excellent telephone skills
Strong problem solving skills
Detail oriented
Ability to work independently with little supervision
Monitor systems and respond to system alerts
Answer calls received at the Service Desk and address emails received into the operational mailbox
Responsible for installing software on computers and troubleshooting application and network issues in a multi domain Active Directory environment across a global WAN
Responsible for creating system and application accounts
Send emails reporting system outages and/or updates when system outages occur
Update the notes in the ticket and escalate cases according to established guidelines
A minimum of two years of experience in the IT industry required
Must be available to work different shifts that will include nights and weekends
Two or more years of professional experience in pc/server/network architecture and operations
Proficient in the support of Windows7 and Windows 10 operating systems
Proficient in the support of Office 2016 and Office 365
Two or more years of professional experience with Gaming systems, POS, Hotel PMS, ERP and audio video systems
Preferred
Experience in the technology field for hotels or gaming resorts
A bachelor's degree in computer science, or equivalent related technical experience
A+, N+ or MCP certifications
ITIL certified
Company
Seminole Gaming
The Seminole Tribe has long been recognized for innovation in its gaming and other businesses.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joe Schatz
Chief Marketing Officer Seminole Gaming
Recent News
Research and Markets
2025-08-05
Company data provided by crunchbase