Upstart · 22 hours ago
Senior Account Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$150K/yr - $200K/yr
10+ years expUpstart is a leading AI lending marketplace focused on reducing the cost and complexity of borrowing for Americans. The Senior Account Manager will own and grow strategic lender partnerships, driving results and deepening relationships while advising on risk and financial performance.
Artificial Intelligence (AI)AutomotiveConsumer LendingCreditFinancial ServicesFinTechLendingMachine LearningPersonal Finance
Responsibilities
Build strong, trusted relationships with business owners through frequent, proactive engagement
Establish rapport with executive sponsors and senior leaders, serving as a trusted escalation point and advisor
Lead monthly KPI discussions and periodic business reviews with cross-functional stakeholders
Demonstrate empathy and a service-oriented mindset to deeply understand partner goals and needs
Leverage partners for references and advocacy; show appreciation through thoughtful outreach
Grow lender origination volume through expanded product usage and optimized credit configurations
Identify and execute opportunities to expand products and capabilities within existing accounts
Negotiate new and existing contracts to achieve favorable terms and long-term partnership value
Partner with internal teams to unlock growth while maintaining strong portfolio performance
Serve as a subject-matter expert on lender-controlled risk levers, including configurations and program adjustments
Explain pricing structures and return mechanics so partners can set and manage returns throughout the lifecycle of a program
Analyze and communicate loan performance and overall portfolio health
Act as a partner across internal teams including data analytics, sales consulting, sales, legal, compliance, product, implementation, operations, and customer success
Influence without authority to drive alignment and execution across teams
Represent and advocate for partners internally while balancing company objectives
Maintain accurate and up-to-date account records in Salesforce, including priorities, relationship context, and opportunities
Track opportunities and ensure status and contacts are current
Leverage enterprise tools effectively, including G-Suite, Zoom, Slack, Salesforce, Jira, and ticketing systems
Qualification
Required
10+ years of experience in consulting, financial services, or operations — ideally within a fintech or financial institution
Highly proactive with a strong sense of urgency and ability to prioritize high-impact work
Comfortable operating autonomously in a fast-changing environment
Executive presence with the ability to create and deliver compelling presentations and proposals
Skilled at navigating complex situations and delivering tough messages when needed
Demonstrated experience with, and a strong working knowledge of, financial services regulations and compliance requirements
Preferred
Experience in consumer lending
Benefits
Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees
Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose
Health Savings Account contributions from Upstart for eligible plans
Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage
Paid time off, sick and safe time, and company holidays
Paid family and parental leave to support caregiving and major life moments
Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving
Employee Assistance Program (EAP) offering mental health support and life-centered resources
Financial wellness resources, including access to financial planning tools and a financial concierge service
Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs)
Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)
Company
Upstart
Upstart (NASDAQ: UPST) is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit.
1001-5000 employees
H1B Sponsorship
Upstart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (67)
2023 (85)
2022 (85)
2021 (42)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$3.36BKey Investors
CastlelakeProgressiveRakuten
2025-11-06Post Ipo Debt· $1.5B
2025-09-05Post Ipo Debt· $320M
2025-08-12Post Ipo Debt· $600M
Leadership Team
Dave Girouard
Founder & CEO
Paul Gu
Co-Founder
Recent News
The Motley Fool
2026-01-23
Business Wire
2026-01-22
The Motley Fool
2026-01-03
Company data provided by crunchbase