Enmarket Arena · 9 hours ago
Assistant Director of Venue Operations | Full-Time | Miami Beach Convention Center
Miami Beach Convention Center
Full-time
Onsite
Lead/Staff, Director/Executive
$95K/yr - $110K/yr
5+ years expOak View Group is the global leader in venue development and management, and they are seeking an Assistant Director of Venue Operations for the Miami Beach Convention Center. This role involves overseeing engineering systems, managing contracts, ensuring operational compliance, and leading a team to deliver exceptional venue services.
EventsMedia and EntertainmentMusic
Responsibilities
In collaboration with the Director of Venue Operations, support the management, operations and maintenance of all contracts and agreements that fall within the Venue Operations scope, including but not limited to the preparation of contract abstracts and the negotiation of new or existing agreements
Oversee daily operations and long-term planning of all engineering systems, including HVAC, mechanical, electrical, plumbing, lighting, and life safety
Supervise a multi-trade team including electricians, mechanical, HVAC techs, plumbers, carpenters, painters, locksmiths, Venue Technician/Helper and other operations trades
Conduct interview, schedule, train, develop, coach and counsel, provide open communications, make recommendations to performance reviews through HR systems such as Lattice
Prioritize service requests and projects; schedule and monitor the service performed
Develop, implement and maintain standard operating procedures (SOPs), policies, procedures and best practices for the MBCC Campus, property, equipment, tools, grounds and other assets are properly maintained
Conduct routine inspections and ensure systems meet safety, sustainability, and operational benchmarks
Plan, direct, manage and coordinate the work plan for venue maintenance operations, ensuring that Corrigo is integrated into the workflow for effective monitoring and troubleshooting
Assign and review work activities, projects, and programs; meet with staff to resolve issues and monitor work progress
Evaluate work methods, procedures, and outcomes to maintain optimal venue operations
Respond promptly to venue-related service requests and emergencies with a customer-first mindset
Test and examine the life safety systems to ensure they are 100% operational at all times to protect the asset, attendees, employees, venue, and contract partners
Research and secure services and equipment/parts, review purchase requests for department and monitor expenses to ensure budgeted goals are met/exceeded
Assist in the administration of the department by preparing and maintaining logs, records or other documentation to ensure a smooth operation and minimize liabilities
Collaborate with other departments to facilitate seamless projects and or event execution
Implement safety protocols and best practices in all aspects of operations
Perform other related duties as assigned
In collaboration with the Director of Venue Operations, assist with project management of capital improvements, renovations, and infrastructure upgrades
Coordinate with architects, engineers, consultants, and contractors from design through completion
Maintain accurate venue documentation, records, and inventory. E.g. as-builts
Participate in Event Services related meetings which impact the MBCC Campus operation
Collaborate with Event Services to ensure venue infrastructure supports all event requirements and coordination for event-specific HVAC, electrical, and mechanical needs
Serve as operational liaison for events, ensuring readiness and quick resolution of on-site issues
Ensure compliance with city, local, state, and federal regulations
Maintain and enforce hazardous materials communication and material safety data compliance
Oversee safety protocols for MBCC Campus infrastructure of fire protection systems and emergency power
Assist in developing and managing the department's annual budget
Monitor expenditures, prepare forecasts, and recommend cost-saving and or revenue initiatives
Review and order supply/equipment and contractor services
Monitor and analyze utility consumption; recommend energy-saving solutions
Assist in developing and maintaining a robust energy management plan/system
Support MBCC and City-led sustainability programs and resiliency efforts
Participate in MBCC's Sustainability Committee
Adhere and manage the collective bargaining agreement in place with IBEW union. Collaborate with the Human Resources Director to manage any collective bargaining agreement related topics
Foster a culture of developmental trade skills, customer service and venue excellence, safety, accountability and continuous improvement
Collaborate across departments and contribute to leadership and safety committees
Actively participate in internal/ external networking opportunities and or industry associations/certifications (E.g. IAVM, IFMA, EIC, etc.)
Qualification
Required
Familiarity with OSHA safety requirements, ensuring proper safety protocols in the operation and maintenance of HVAC systems, including chiller units
Strong experience in the Convention Center/Hotel industry or similar building, campuses and facilities
Demonstrated expertise in maintaining and repairing a wide range of HVAC systems, with a specific focus on commercial environments
Comprehensive understanding of building management/ life safety and preventive maintenance systems
Strong background in the operation, repair, and maintenance of water-cooled and air-cooled chiller systems, ensuring optimal performance, energy efficiency, and system longevity
Bachelor's degree in mechanical engineering, Venue Management, or related field preferred. Equivalent experience may be considered
5 to 7 years of progressive experience in engineering or venue operations in a convention center, stadium, arena, or hospitality venue
Minimum 5 years in a supervisory or management role leading trades personnel
Valid driver's license required
Highest level of integrity and transparency and strong commitment to excellence in customer service and venue management
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
Must be able to maintain confidentiality of information
Strong understanding of systems such as BMS, preventative maintenance, life safety, fire protection, and energy management
Ability to interpret blueprints, diagrams, and technical documentation
Exceptional leadership, communication, and collaboration skills
Proficient in Microsoft Office Suite and building automation tools
Ability to manage multiple projects and deadlines while maintaining high standards
Regularly required to stand, walk, reach, climb, and lift up to 50 pounds
Must be able to navigate ladders, catwalks, and confined mechanical spaces
Travel related to company business is sometimes required
Work is performed both indoors and outdoors with exposure to various weather conditions
Noise levels may range from moderate to loud
The work schedule of this position typically involves a 5-day work week Monday through Friday; however, this will fluctuate based upon the needs of the community, a project and/or events. Must have the ability to remain available 7 days per week, work long and irregular hours that may vary due to functions and may include days, evenings, weekends, and holidays. This role may also require overnight shifts based on the needs of the venue or in the event of a life safety emergency
To reflect the professionalism and high standards expected by our guests, clients, and community, all employees, particularly those in leadership and guest-facing roles, are expected to maintain a polished, business-appropriate appearance. This includes neat, professional attire suited to the nature of the position, along with consistent grooming and hygiene
Preferred
Trade certifications in HVAC, electrical, plumbing or mechanical systems highly preferred
OSHA 10 or 30 certification preferred
Project Management Certification highly preferred
Bilingual (English/Spanish) a plus
Union environment experience preferred
Benefits
Health, Dental and Vision Insurance
401(k) Savings Plan
401(k) matching
Paid Time Off (vacation days, sick days, and 11 holidays)
Company
Enmarket Arena
Enmarket Arena is a media and entertainment company that offers tenants music, events, and sports services.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase