State of Maryland · 13 hours ago
Program Operations Manager/Contractual ADMINISTRATOR V
Maryland, United States
Full-time
Hybrid
Mid, Senior Level
6+ years expThe Maryland Department of Labor is seeking an experienced operational professional to serve as a program operations manager for its federal worker loan programs. The role involves assisting in the implementation of loan programs for federal workers impacted by layoffs and shutdowns, ensuring efficient application processing, data management, and customer support.
Government Administration
Responsibilities
Assist in program administration to ensure a user-friendly application experience, high-quality customer service, timely and accurate eligibility assessment, prevention of fraud, timely loan payments, an efficient appeals process, and maximization of loan repayment
Assist in ensuring timely and accurate processing of files used for eligibility determination, loan payment, and loan repayment
Assist in tracking daily progress to inform program adjustments and to keep agency and state leadership apprised of program impact
Assist in the resolution of complex customer support cases
Assist with essential administrative activities, including invoicing, contracting, and staff onboarding
Qualification
Required
Graduation from an accredited high school or possession of a high school equivalency certificate
Six years of administrative staff or professional work
Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience
Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience
Candidates may substitute the possession of a master's degree from an accredited college or university for five years of the required experience
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures, and processes, or overseeing or coordinating unit operations, or functioning as a staff assistant to a higher-ranking commissioned officer on a year-for-year basis for the required experience
Employees in this classification may be assigned duties that require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland
Personnel employed in this classification may have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment
All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment
Preferred
5 years of experience in program administration
Bachelor's degree in Public Policy, Business Administration, or other related field
Operational expertise: Experience administering complex programs, particularly those requiring eligibility determination, fraud prevention, and fast-paced execution, and those involving a high level of public scrutiny
Data and performance management expertise: Experience with data file transfers and program performance monitoring
Analytical & problem-solving abilities: Ability to identify areas of weakness, anticipate challenges, and develop proactive solutions that enable reliable, effective program operations
Attention to detail and organizational skills: Ability to take accurate and thorough notes, identify and correct errors in written materials, and manage complex task lists
Flexibility & adaptability: Comfort working in a dynamic, fast-paced environment with shifting priorities and urgent response needs
Strong communication skills: Ability to communicate clearly and effectively in verbal and written form with program customers and with a multidisciplinary operational team
Advanced knowledge of the following platforms preferred: Google Workspace (including Sheets), project management platforms, case management platforms, Microsoft Excel, Power BI, Tableau, and/or design tools, such as Figma and Miro
Benefits
Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract, and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents.
As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits.
You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance but will be responsible for paying the full premium for these benefits.
Leave may be granted to a contractual employee at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.
Company
State of Maryland
Maryland is on the path to becoming the best state in the nation.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Piercy
Senior Advisor for Program Innovation to the Chief Technology Officer State of Maryland, MDTHINK
Michele Thomas
Chief Technology Officer, State of Maryland
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