University of Michigan · 17 hours ago
End User Computing Specialist Senior / Intermediate
Ann Arbor, MI
Full-time
Onsite
Mid, Senior Level
2+ years expThe University of Michigan is dedicated to providing technology-related support to its medical community. The End User Computing Specialist will support faculty, students, and staff with instructional technology, ensuring a seamless experience in various shared spaces.
E-LearningEducationHigher EducationUniversities
Responsibilities
Provide prompt and courteous support to faculty, staff, and students in various rooms with room technologies (such as projectors, displays, microphones, cameras, AV control systems, and conferencing tools), collaborating with the HITS Technology Services team to ensure excellent customer service
Diagnose and fix technology issues in classrooms, auditoriums, conference rooms and event spaces, track and resolve or escalate equipment and facility problems, and clean or maintain equipment as needed
Train faculty, staff, and students on how to use room technology and collaboration tools
Interact with a web-based room reservation system
Participate in routine room checks of room technology and equipment, helping ensure timely starts to all events
Support the upkeep of inventory and asset management databases, ensuring records are accurate
Collaborate with colleagues to evaluate, test, document, and roll out new technologies
Communicate and work collaboratively on projects and technologies during meetings and through electronic communication platforms
Foster a culture of respect and teamwork by valuing diversity, listening to others, appreciating team contributions, and maintaining positive working relationships
Qualification
Required
Associate degree or equivalent combination of education and experience in a related technical discipline
5+ years of experience in supporting technology
Proven experience operating and troubleshooting complex audio-visual equipment (projectors, displays, cameras, microphones, audiovisual control systems, etc)
Experience conducting root cause analysis for complex problems
Experience mentoring and coaching staff
Associate degree or equivalent combination of education and experience in a related technical discipline
2-3 years of experience in supporting technology
Preferred
Bachelor's degree
Experience working with faculty and students
Experience providing in-person support for Lecture Capture technology (MediaSite, Panopto, Echo360), collaboration software (Zoom, Teams) and collaboration equipment (microphones, projectors, displays, cameras and audiovisual control systems)
Flexibility and adaptability to a changing environment is required including the ability to manage under deadline pressure, ambiguity, and changing priorities
Ability to analyze a situation quickly to ensure an effective in-room and hybrid experience for students and faculty
Demonstrated ability to communicate effectively with those with different levels of technology comfort and understanding
Excellent customer service experience, and desire to provide high-quality solutions
Desire to work in a team-based collaborative environment
Benefits
Comprehensive training and career development opportunities
Generous retirement savings plans
Ample paid time off
Wealth of family care support
Company
University of Michigan
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving, and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
10001+ employees
H1B Sponsorship
University of Michigan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (662)
2024 (594)
2023 (787)
2022 (473)
2021 (411)
2020 (324)
Funding
Current Stage
Late StageTotal Funding
$359.75MKey Investors
Michigan Economic Development CorporationNational Institutes of HealthBreakthrough T1D
2025-07-17Grant· $1M
2025-06-07Grant· $1.17M
2025-04-23Grant
Leadership Team
Greg McGuire
Managing Director, Mcity
Robert Goodspeed
Chair, Urban and Regional Planning Program
Recent News
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