CHRISTUS Health · 10 hours ago
Human Resources Shared Services Analyst - HR Shared Services
Irving, TX
Full-time
Onsite
Mid Level
3+ years expCHRISTUS Health is seeking a Human Resources Shared Services Analyst to provide advanced support within their HR Shared Services team. The role involves resolving complex inquiries, managing HRIS transactions, and contributing to process improvement initiatives while ensuring high-quality service delivery.
Hospital & Health Care
Responsibilities
Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Resolves HR inquiries through phone, email, chat, and ServiceNow, with a focus on complex or escalated cases
Accurately enters and updates Associate information into the ServiceNow system, ensuring that all records are current and error-free
Verifies the accuracy of data by cross-referencing with source documents and correcting any discrepancies. Performs periodic audits to ensure accuracy and corrects information as needed
Works closely with HR team members and other departments to ensure seamless data flow and address any data-related issues
Identifies opportunities to streamline data entry processes and implement best practices to improve accuracy and efficiency
Solves problems effectively by critically thinking, troubleshooting and leveraging all available resources when issues arise
Effectively utilizes Microsoft Office (Excel, Outlook, PowerPoint, and other web-based applications) in daily operations
Processes and audits specific, specialized HR transactions, such as status changes, pay rate changes, transfers, incentive agreements, and other HR Shared Services initiatives
Maintains and updates Associate records in HRIS (Infor), ensuring data accuracy and compliance
Manages specialized HR programs such as bonus recoupment, rehire eligibility, and incentive payouts
Creates and maintains reports and dashboards to provide HR metrics and drive decision support
Contributes to knowledge base updates and process documentation
Mentors junior team members and provides guidance on system navigation and case handling
Collaborates with HR Centers of Excellence to ensure accurate policy interpretation and application
Identifies service gaps and recommends process improvements
Maintains a professional demeanor and confidentiality regarding sensitive information
Supports HR Shared Services Specialists with calls, chats, or emails, as needed
Performs other duties and special projects as requested
Qualification
Required
High school diploma required
3–5 years of experience in HR, payroll, or shared services or similar areas of expertise required
Strong written and verbal communication skills
Advanced proficiency in Infor, ServiceNow, and Avaya
Analytical thinking and problem-solving skills
Ability to manage multiple priorities and work independently
Strong skills in Microsoft Excel and communicating effectively and professionally
Preferred
Bachelor's degree in HR, Business, or related field preferred
Company
CHRISTUS Health
CHRISTUS Health is a Catholic not-for-profit health care system comprising more than 600 centers, including long-term care facilities, community hospitals, walk-in clinics and health ministries.
10001+ employees
H1B Sponsorship
CHRISTUS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (43)
2024 (35)
2023 (54)
2022 (46)
2021 (22)
2020 (26)
Funding
Current Stage
Late StageLeadership Team
Terry Kyle
CEO and CDO The Children's Hospital of San Antonio Foundation & Friends of CHRISTUS Santa Rosa Fnd
Thomas Royer, MD
CEO Emeritus
Company data provided by crunchbase