Rusnak Auto Group · 19 hours ago
Sales Operations Administrator - Entry Level | BMW Westlake
Thousand Oaks , CA
Full-time
Onsite
Entry Level
$16.90/hr - $24/hr
2+ years expRusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles area. The BMW Westlake dealership in Thousand Oaks is seeking a Sales Operations Administrator to provide administrative support to management, maintain business records, and ensure excellent client relations.
AutomotiveMarketingRetailSalesTransaction Processing
Responsibilities
Supports sales operation by greeting customers in a welcoming manner and assisting them in locating the appropriate sales personnel. Alerts Sales Management as needed if the salesperson cannot be immediately found
Promptly and professionally communicates with Clients to promote excellent Client relations and ensure the highest levels of Client satisfaction
Handles client concerns/complaints and refers to appropriate dealership employee as necessary for prompt and effective resolution
Efficiently maintains new car inventory utilizing CDK Vehicle, vAuto and Keeper Systems
Completes dealer trade forms accurately and thoroughly
Efficiently stocks in new car inventory, updates the Sales Department invoice book accordingly, and programs key fobs and creates bar coded inventory tags
Monitors the dealership website to ensure the inventory is up to date by verifying the accuracy of description and pricing of new cars as well as web description of installed options based on current information provided by the manufacturer. Works with vAuto to correct any discrepancies in a timely manner
Creates and reconciles fuel purchase orders using the Gasoline Approval System
Generates reports for management as directed (NPS, vehicle campaigns, etc.)
Maintains eLeads CRM customer data. Modifies status for customers who no longer own the vehicle, moved out of the area, or desire to be opted out of further communication
Maintains processes and procedures manual for key duties above
Follows established policies and procedures relevant to the assigned responsibilities as needed by management
Assists the management team in ensuring the store has sufficient sale and service reception desk coverage
Maintains current knowledge of the company phone system, keeps current with staff changes, updates phone directory as needed, and trains part time and/or temporary staff on operation of the phone system
Effectively and efficiently handles the phone system by answering telephone, transferring callers to the appropriate personnel or department, retrieves messages from voicemail, and takes hand-written notes as needed for delivery
Answers telephone and takes messages for the General Manager and other senior Management staff
Qualification
Required
H.S. Diploma/GED
Current California Driver License with satisfactory Department of Motor Vehicle driving record
Excellent interpersonal and customer service skills; at least 1 year retail related experience
Strong verbal and written communication skills
At least eighteen (18) years of age
Preferred
Minimum of 2 years in position of Administrative Assistant or similar positions in Automotive, Retail, Sales, or Hospitality industries
Bi-lingual in English and Spanish/Mandarin or other language is an asset in this position
Benefits
Health Insurance Coverage (medical, dental, vision, and life)
Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)
401(k) Retirement Plan
Flexible Spending Account
Paid Time-Off (vacation pay, sick pay, holiday pay)
Parental Leave
Employee Perks (sports games, theme parks, etc.)
Employee Referral Bonus Program
Company
Rusnak Auto Group
Rusnak Auto Group operates as a new and pre-owned luxury car dealer in Los Angeles and Southern California.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
V
Victoria Rusnak
CEO and President
Recent News
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